Program Assistant- Refugee Resettlement Team

3 weeks ago

Halifax, Canada ISANS Full time

**Program Assistant, Refugee Resettlement**

ISANS is seeking a Full-time **Program Assistant, Refugee Resettlement **to support the effective and efficient administration of team programs, services, and activities, by providing program support to the team manager and team employees.Reporting to the Supervisor & Manager, Refugee Resettlement, this position is responsible for:
**Duties and Responsibilities**:

- Working with the (PSR and CSS) team to create and maintain administrative processes for organizing and compiling the information required for accurate and timely reporting and evaluation of team services and programs.
- Recording, processing, and storing documents in accordance with established procedures using computerized and manual processing systems.

**General administrative tasks including**:

- Update client information in files and database
- Compiling data, I-CARE reports, presentations, team schedules on Connect telephone lists and other schedules.
- Organizing data on Settlement Drive
- Provide administrative support to PSR team in implementation of the program.
- Coordinating ordering and delivery of the annual bus passes
- Answering telephone calls, relaying messages, handling queries
- Schedule team meetings, prepare meeting rooms and equipment or technology that will be used for workshops or group information sessions and events.
- Proofread documents.
- Photocopying, faxing, scanning, distributing reports, brochures etc.
- Providing backup support to ISANS reception staff
- Updating and organizing lists of community partners, committees, research, and initiatives.
- Supporting staff with contacting clients and arranging interpreters when needed
- Perform office errands for PSR & CSS staff members.
- Order office supplies as needed.

**General responsibilities**:

- Providing information as required for internal/external reports and proposals.
- Reviewing and adhering to ISANS workplace policies and procedures
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Participating fully in regular staff meetings, team meetings, training, and development and ISANS events
- Performing other duties as required

**Education**:

- Administrative Assistant certificate/diploma
- Equivalent combination of education and experience with be accepted

**Experience**:

- 2 years experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience with computer programs and database, data input, queries, generating/developing

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Indefinite-term contract
- Full-time, 35 hours per week
- During the COVID-19 pandemic, your work location may be at ISANS’ office or at home. Work location will be determined by operational requirements, public health recommendations, and government requirements.

**Commencement Date**:ASAP

**Closing Date**:Wednesday May 10, 2023, 4:00pm.

Only those eligible to work in Canada will be considered for this position.

**Job Types**: Full-time, Permanent

**Salary**: $34,398.00-$39,500.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Halifax, NS B3L 4P1

Application deadline: 2023-05-10

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