Application Support Analyst

2 weeks ago

Vancouver, Canada Aviso Wealth Full time

**Aviso Wealth**:
**The Opportunity**:
We’re looking for an Application Support Analyst to join our IT team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 1111 West Georgia St, Vancouver, BC.

**Who you are**:

- **Service** - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- **Execution** - You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- **Collaboration** - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

**What your day looks like**:

- Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
- Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
- Manage day to day issues from Aviso Business Units with respect to the Applications
- Responsible for managing all configuration changes for the Application
- Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
- Facilitate communication between technology teams and other departments on issue status and resolution

**Requirements**:
**Your experience and skills**:

- IT related diploma or Computer Science degree
- 2-4 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
- Demonstrated ability of ITIL Procedures, including Incident, Problem and Change Management
- Experience with SFTP, API, and other connectivity modes
- Excellent customer service and interpersonal skills
- Excellent analytical, critical thinking and problem solving skills
- Strong organization and detail-orientation with a commitment to documentation
- Fluent communication skills in English are required and bilingual skills in French are an asset

**Benefits**

**Why Aviso Wealth?**

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork

**Equal Employment Opportunity**

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

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