Isc Functional Support Analyst

2 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration, Level B

Job Title

ISC Functional Support Analyst

Department

Cross Functional Product | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations

Compensation Range

$5,906.25 - $8,508.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 16, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary

The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of client and partner needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.

The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.

This position provides issue identification and resolution, while supporting testing and capturing documentation within the areas of support for the ISC Product team. The ISC Functional Support Analyst provides recommendations on how capabilities of the University's financial and human resources system can be used and optimized to improve business processes and solve business problems to support the short-and-long-term direction of Finance and HR operations.

Organizational Status

The Functional Support Analyst reports to the Product Maintenance and Support Manager while working closely with the HR and Finance Product Managers and Functional Analysts on the HR and Finance product teams. Interacts directly with the extended ISC team, UBC-IT, Central Financial and HR and Payroll Operations partners, and other administrative and academic units.

Work Performed
- Advises on systems management issues specific to the human resources and finance (and student services, in the future) functional modules of Workday and other related systems, as well as participates in major process, module or version changes.
- Provides Tier 2 operational expertise for the human resources and finance (and student services, in the future) system and processes inquiries, including troubleshooting system, resolving issues, and providing end user support to ensure services meet or exceed customer service levels.
- Acts as the interdepartmental interface between the user, the ISC Service Desk, systems support staff within other customer support units (such as UBC-IT), and the business partner counterparts when responding to system issues.
- Collects requirements for custom workflows, troubleshoots workflow issues and provides, functional and technical guidance to users.
- Identifies, analyzes, troubleshoots, and diagnoses root causes and applies appropriate solutions to restore issues, resolve operating difficulties, resolve and reduce user problems, and improve data integrity.
- Develops and maintains business and functional documentation, including operations and support procedures relating to the human resources and financial system for internal and external consumption.
- Analyzes, defines and deelops business cases, use cases and test cases for system upgrades, enhancements and other improvement initiatives
- Tests and manages the data file transfers and uploads for Workday including troubleshooting issues and defining recommendations towards improvements to processes.
- Monitors workflow logs, the performance of pro-active checking of the key workflow routing data, the analysis of failed workflows, and advances technical issues that are causing workflow processes to fail.
- Other similar duties as required.

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