Senior IT Application Support Analyst

3 weeks ago

Vancouver BC, Canada BC Legal Management Association Full time

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver,Kelowna, Calgary and Yellowknife. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2024. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada. Our lawyers have received national and international recognition in numerous legal directories and publications. With a focus on innovation and efficiency, we leverage technology to streamline our operations and deliver superior results. We are seeking a highly skilled Senior Application Dev & Support Analyst to join our dynamic IT team and ensure the smooth functioning of our critical business applications and respond to business requests.
Provide tier-3 support for a variety of Microsoft Windows-based applications used within the law firm, including but not limited to Aderant Expert, Microsoft Office Suite (macros & custom templates), document management system, and E-Discovery platforms.
Troubleshoot and resolve complex technical issues related to application functionality, performance, and integrations.
Develop and maintain SQL queries, custom scripts, stored procedures and reports to extract data and support reporting needs.
Proactively monitor application & database performance and identify opportunities for optimization.
Serve as a subject matter expert for several applications, including specialized law firm applications, and offer guidance and training to end-users as needed.
Collaborate directly with the support teams and legal professionals to understand business requirements and translate them into effective application solutions.
Participate in the planning and execution of software upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
Work with technology partners to ensure environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements.
Document support procedures, system configurations, and troubleshooting steps to facilitate knowledge sharing and improve support efficiency.
Stay current with industry trends and best practices in application support and technology.
Graduate of an industry-recognized Computer Information Systems program;
Minimum of 5 years of experience in application development and support, preferably within a legal or professional services environment.
High proficiency in Microsoft Windows operating systems and applications.
Experience installing, configuring, and upgrading applications in a Windows environment.
Strong knowledge of SQL Server, with the ability to write and optimize SQL queries and scripts.
Ability to troubleshoot database and server performance issues to ensure optimal application performance.
Experience supporting Aderant Expert and experience with legal software applications, document management systems, MS Office productivity tools, and other technology tools commonly used in the legal industry.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues independently.
Certifications such as ITIL, Microsoft Certified Professional (MCP), or other application certifications are a plus.
Excellent presentation and communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
Strong interpersonal skills and the ability to collaborate effectively with diverse stakeholders, including legal professionals, IT staff, and administrative personnel.
This position is required to be on-site in our downtown Vancouver office.
Health Benefits: extended health, dental, vision, out of country, life, ad&d.
Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge.
Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year- end bonuses and an employee referral bonus program.
Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events. No phone calls please.
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