End User Support Analyst I

2 weeks ago

Vancouver, Canada Best Buy Full time

End User Support Analyst I (12 Month Contract)

Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field?

As an End User Support Analyst I, you will be responsible for the effective and efficient delivery of L1/L2 services and will work independently or collaboratively with a team to promptly resolve technical issues faced by end users.

What you’ll be do:

- Work closely with the Senior End User Experience Analyst team, other internal teams, as well as multiple outsourced service providers
- Document and track all support activities, ensuring accurate and up-to-date records
- Participate in project and operations support work

What we are looking for:

- 2+ years of experience with large enterprise IT delivery supporting end user technologies like Windows 10, Microsoft Office 365
- Experience with Citrix, Identity and Access Administration, Desktop Deployment, File and Print Servers, Desktop and Virtualization, Application Packaging, Mobile Device Management, Enterprise Antivirus Management
- Background in standard IT technologies and a strong understanding of ITIL
- Experience working in a customer service-oriented role in large complex and fast paced environments

Why you’ll love it here:

- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team

We are looking for people just like you.

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