Sales Support Specialist

4 months ago

Mississauga, Canada D&H Distributing Full time

**Sales Support Specialist**

**Hours: 9:00AM - 5:30PM OR 10:00AM - 6:30PM**

**This is a remote/hybrid role that can be based in either Toronto, Quebec, Harrisburg, or Tampa.**

Join 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
- We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
- We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
- As a D&H Co-Owner you receive numerous discounts on services.

We are looking for a **Sales Support Specialist - Canada **to support our **Sales VAR Canada Department.**

**Responsibilities**:
**Customer Facing**
- Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
- Provide customers with product and service information.
- Keep customer information and activities current by using our CRM tool.
- Resolve customer issues.
- Welcome, educate and activate new accounts.

**Support**
- Support Inside Sales team, learn D&H sales process.
- Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
- Work coherently and in the support of the Sales Rep and their accounts.
- Order entry, product bids and quotes.
- Assist in reactivating inactive accounts.

**Requirements**:

- Associates Degree or higher education preferred.
- 1 to 3 years of sales or phone sales experience.
- Working knowledge of the Microsoft Office suite (Excel, Outlook, Word).
- Professional verbal and written business communication skills.
- Ability to use PC, phone, calculator, fax, printer, copier.

**EOE**

**Benefits**:

- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L5R 0G7

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