Support Services Administrator- On Site

7 months ago

ChathamKent, Canada Rentokil North America Full time

Overview:
**Support Services Administrator**

Are you looking to build your career with an exciting industry? That is also a growing excellent organization? Come see why so many of our team members recommend us to their friends

**Who are we?**

Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

**About the job**:
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is on site role (5 days a week in the Chatham office at 578 Grand AAve E, Chatham, ON, N7L 5C1)

**Responsibilities**:
**What do our Support Services Administrators do?**

The Support Services Administrator will handle various areas of data entry relating to our customers as well as other office duties as required. The hired person will also support the Operations Team as needed.

Responsibilities and essential job functions include but are not limited to the following:

- Data entry related to contracts/jobs/treatment setups and product sales into our CRM software
- Organizing & reporting data
- Upload and file copies of contracts for new customers
- Customer account maintenance. Contact updates, changes to billing, PO's, etc
- Accept and process payments as required, including credit cards
- Schedule services for Contracts and Jobs
- Communicate with Technicians re scheduling
- Various office duties including but not limited to opening mail, scanning, coding AP and mailing invoices

**What do we offer?**
- World class training of the latest industry best practices
- Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
- Paid vacation, holidays, and PTO days
- Short and long-term disability
- Life Insurance

**What do you need?**
- High school diploma or GED
- Demonstrated proficiency with Microsoft Word, Excel and Power Point.
- The ability to multi-task, and to organize work to consistently meet deadlines.
- Demonstrated ability to effectively communicate both verbally and in writing.
- Experience in similar administrative role.
- Must be able to physically perform the essential duties of the position.
- Attention to detail, well-organized and effective time management skills.
- Strong work ethic and professional demeanor.
- Ability to work dependably
- Must pass pre-employment background screen

Additional Information:
**Why Choose Rentokil Canada Corporation?**

A career with Rentokil Canada Corporation is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil Canada Corporation has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
- Professional and Personal Growth:

- Robust Paid Training & Professional Development Path
- Opportunity to grow - We love to promote from within
- Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
- Wellness:

- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Outstanding Company-Paid Short Term Disability
- Access to Long-Term Disability Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Company-paid sick time
- Savings & Retirement:

- Retirement Savings plan with highly-competitive company-matching contributions
- Employee Discounts (includes many offerings, including cellular/mobile service, (and more)
- Work-Life Balance:

- Vacation Days
- Company-Paid Holi

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