Drop in Manager

6 months ago

Toronto, Canada Weston King Neighbourhood Centre Full time

We are looking for a leader in the Drop-In sector of Community Services.

**Description**:
This leadership position works closely within a team environment, providing direct participant services and support, responsible for the supervision of staff, volunteers, students, and all participants. Providing guidance, support information/referral and resources reflecting the goals of WKNC’s Drop-In Programs. Key responsibilities include facilitating and evaluating community based programming, improving accessibility, employee performance, managing schedules and preparing recommendations to the board on organization structure.

WKNC’S Drop-In Services are geared to individuals who are homeless, socially isolated or living in poverty. Program participants have access to housing assistance, nutritious food programs, harm reduction services, showers & laundry as well as various social programs. The Mount Dennis Neighbourhood Centre also provides social enterprise initiatives focused on sustainability for our fully inclusive commercial community kitchen, communal dining and cooking programs.

Weston King Neighbourhood Centre places a high value on lived experience. Personal experience with poverty, unemployment, homelessness, disabilities and/or similar challenges are considered assets.

**Duties and Responsibilities**:

- Oversees the day-to-day of the Drop-In program, ensuring all client engaged and partner programs are being run effectively and efficiently with financial accountability
- Implement and facilitate community based programs and services that are geared to the needs of the Weston/Mount Dennis Community and populations served
- Ensures the overall operation of the site is fully inclusive and mission driven
- Closely collaborates with staff, board and volunteers to develop work plans, budgets, and partnerships
- Supervises, manages, evaluates, and supports Staff, Volunteers and Students
- Contributes and attends to partnership and team meetings
- Provides Monthly, Quarterly and Yearly Reports
- Encourages and regularly reports on participant/staff feedback regarding programs and activities
- Recommends and advises on improvements to operational policies and procedures
- Participates in operational, fundraising and internal committee meetings and external meetings as requested
- Participates in all organizational strategic reviews as requested
- Supervises and maintains up to date financial statements, expenses and data inputs
- Ensure client confidentiality is maintained and train staff to adhere to all HR Policies and Procedures
- Identifies, evaluates and reports to board all risks to assets, property and financials
- Implements sound decisions to control risks, ensuring all Health and Safety Regulations are met
- Coordinates Staff/Volunteers in outreach efforts to as it relates to current programming
- Encourages the development of and participation in the networks of service providers, community development and advocacy initiatives, including attending regular meetings of the TDIN

**Experience, Skills and Knowledge**:

- 3-5 years in a drop-In program (TDIN), arts and/or communal dining environment
- Extensive communication skills - both written and verbal
- Proficiency in Microsoft Office, Excel, scheduling programs and Quickbooks (asset)
- Understanding experiences of extreme poverty, homelessness, substance use, mental health wellness
- An Interest and proven track record in community development, social enterprise and/or program evaluation
- Ability to work alongside, motivate and empower staff, volunteers and Board members
- Good understanding of finances of small to medium non-profit organizations
- Knowledge of the Weston / Mount Dennis Communities would be an asset
- Social Enterprise experience would be considered an asset

**Education/Training**:

- Diploma or University Degree in Social Work or equivalent experience in a Drop-In environment
- Provide a Clear Police Records Check (Vulnerable sector)
- Strong Financial management skills
- Crisis Prevention Intervention, Restorative Justice or Conflict Resolution
- Cross Cultural Competency
- Demonstrated supervision, scheduling and program leadership in previous role
- Excellence in Client/Customer Service Training

Weston King Neighbourhood Centre / Mount Dennis Neighbourhood Centre is committed to complying with the Accessibility for Ontarian’s with Disabilities Act (AODA). If you require accommodations to participate in this activity, please let us know.

WKNC has a mandatory vaccine policy in place, accommodations will be made for those with medical exemptions.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

COVID-19 considerations:
All applicants must be fully vaccinated. Surgical masks (supplied) must be worn at all times.

Ability to comm

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