Contract Drop-in Assistant

6 months ago

Toronto, Canada The Neighbourhood Group Full time

POSITION TITLE: Contract Drop-In Assistant

DEPARTMENT: Urban Health and Homelessness Services

STATUS: Contract Full-Time, CUPE 2289

HRS / WEEK: 35

CONTRACT DATES: ASAP for 6 months

REPORT TO: Corner Drop-In Coordinator

HOURLY RATE: $25.57

GENERAL DESCRIPTION: Work as a member of the Drop-In team to provide an enriched drop-in setting for homeless and socially isolated adults. Engage with and support Drop-in visitors as appropriate, and inform new visitors of all services and opportunities. Work alongside staff, volunteers and peer workers to ensure a safe and welcoming environment. Work closely with the staff team to support individual case management plans. Work with Drop-in staff, including kitchen staff, to ensure the smooth running of the drop-in.

MAJOR DUTIES:

- Circulate in the drop in during operation hours, scan the environment and maintain a safe, welcoming and supportive environment
- Greet and connect with clients, seeking out opportunities for engagement, and provide referrals to support services as appropriate
- Maintain vigilance of the entire drop in space, monitoring clients for signs of crisis
- Provide information on community services and resources as requested
- Support individual case management plans and assist case managers as required
- Effectively prevent and respond to violence or injuries using a Transformative Justice team approach
- Assist with drop in operations such as preparing and serving meals, organizing the space and cleaning
- Support client engagement initiatives within the agency including the volunteer program, Member Advocacy Group and peer development initiatives
- Participate in the drop-in meeting on Mondays and the department meeting once a month
- Work collaboratively with other staff to ensure the best possible service to clients
- Weekend work required
- Prepare for and actively participate in supervision meetings with the Coordinator
- Attend meetings and other TNG activities as assigned
- Ensure confidentiality is maintained on all client, staff and TNG matters
- Cooperate with health and safety instructions, including all IPAC protocols
- Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

- Minimum high school graduate and/or one-year experience with marginalized populations including people who use substances and people who are homeless, or an equivalent combination of education and experience
- Demonstrated experience with and commitment to harm reduction
- Able to stand, walk and climb stairs for up to half a shift
- Certification in Non-violent Crisis Intervention or able to train
- Experience and/or knowledge of client engagement work
- Excellent written and verbal communication skills
- Adherence to procedures for limits, boundaries and safe work, including IPAC procedures
- Ability to work independently, as well as in a team

**Job Types**: Full-time, Fixed term contract
Contract length: 5 months

**Salary**: $25.57 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- working with marginalized populations: 1 year (preferred)

Work Location: In person

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