Clinical Manager

5 months ago

Toronto, Canada Friends of Ruby Full time

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, mental health, and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract and develop incredibly talented individuals from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We strongly encourage applicants from the 2SLGBTQIA+, Allies, BIPOC and ACB communities, and diverse backgrounds that meet the requirements of the role.

**Position Summary**

Under the direction of the Director of Mental Health & Youth Services, the Clinical Manager is responsible for overseeing the development, delivery, monitoring, and evaluation of clinical services. Additional responsibilities include ensuring high quality program delivery in our, therapeutic groups, our one-on-one counselling, and our drop-in services/programs planning, supervision of clinical staff, along with performance improvement and quality management.

This role will provide day-to-day supervision, mentorship, and performance enhancement to Clinical Counsellors and our Drop-In staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, and program planning. The manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff.

**Who You Are**:

- Team player with critical thinking, problem-solving skills, conflict management, and who manages change effectively in a dynamic environment.
- Proven ability to manage a cross functional team of clinicians and drop in support workers
- Extensive experience as both a clinician and clinical supervisor/manager, and developing, implementing and evaluating programming, are comfortable with new technologies and have experience with an interdisciplinary approach.
- Appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges, with rich experiences and knowledge to offer.
- Deep commitment to youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement.
- Understand substance use, mental health and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti
- oppressive, anti-racist, strengths-based, client-centered and trauma informed lens, preferably to 2SLGBTQIA+ youth.

**Duties and Responsibilities**

**_
The responsibilities of this position include, but are not limited to:_**
- Provide clinical and administrative oversight and guidance to a team of Clinicians.
- Leads the case review process for the organization.
- Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development.
- Assist team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs.
- Oversee team schedules and time off to ensure programs and services are staffed adequately.
- Supervise placement students as assigned.
- Work with staff to ensure individual and team targets have been met in accordance with funding requirements.
- Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other community-based organizations.
- Ensure initiatives and programs are design in partnership with other organizations, build upon the intersectionality of Friends of Ruby's work to support the needs of the 2SLGBTQIA+ youth.
- Support the Director in the strategic planning of the department.
- Oversee the delivery of activities and provide monthly reports with outcomes and recommendations.
- Support the development, adaptation and implementation of innovative programming that is grounded in evidence-based clinical practices
- Develop effective strategies to engage participants, and community partners.
- Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical programs, ensuring a model of continuous quality improvement is maintained.
- Prepare and present Clinical Services reports to leadership, the community

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