Custom Orders Coordinator

1 week ago

Quebec City, Canada Engage2Excel Full time

**About the role**
We're looking for a Custom Orders Coordinator. You will be responsible for the administration of custom orders for the Engage2Excel Canada Boutique Account (s) and Engage2Excel US manufacturing. You will be required to work with our internal and external customers to fulfill customs orders, assist in maintaining and nurturing client long-term business partnership while identifying opportunities to provide additional services and support & participate in the establishment of current and future customer needs. Perform a variety of administration tasks. If you have relevant experience and a willingness to learn and contribute to a global industry leader, this position offers exciting opportunities.

**Performance Competencies/Criteria**:

- Quality of work; Quality interactions with internal and external contacts to achieve defined goals Realistically
- successful event and project management
- Respond to client inquiries in a timely manner

**As part of your primary responsibilities, you will**:

- Perform data entry on Boutique orders
- Keep track of order progress and follow-ups
- Support the Engraving Department with Engraving File Creation and Modification.
- Creation of work orders
- Orders troubleshooting, returns and replacements
- Customer service — internal and external clients
- Various administrative tasks as requested by the General Manager and the Manufacturing Director
- This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities_.

**To be successful in this role, you will have**:

- Minimum 1 to 3 years of related experience required
- Familiar with standard concepts, practices and procedures within an evolving environment
- Ability to work in a fast-paced, constantly evolving team environment
- Ability to effectively work under pressure
- College degree in merchandising or related fields
- Dynamics)
- Basic knowledge of field's concepts and practices within established unit
- Excellent verbal and written communication skills
- Customer Oriented; Tactfulness and Courtesy
- Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints
- Superior analytical skills and problem solving abilities; Decision Making Judgment;
- Innovation; Creativity; Initiative; Great versatility, enthusiasm and tenacity

Ability to work under minimum supervision
**Language**:
Bilingual (intermediate level) - English language is required as you will be dealing with our Custom Orders from our US division.

**Why join the Engage2Excel team? Top reasons to consider aligning your career with our company**.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits and long and short-term disability coverage.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- Dynamic and fast-paced environment
- A day off which promotes community involvement
- If based in Quebec, you will be able to access our telemedicine services, preferential banking service, Collective RRSP. If in the US, we offer a complete 401K program.
- We Value Security, which is why we require applicants to complete a background check assessment.

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