Service Coordinator

5 months ago

Quebec City, Canada Superior Propane Full time

Reporting to the Service Manager, the **Service Coordinator** is responsible for proactively directing and dispatching the daily work schedules of Service Technicians (Gasfitters) to effectively and efficiently meet customer service needs. Utilizing logistics skills the Service Coordinator will also review and manage orders, removing obstacles and be responsible for updating and maintaining re-occurring service orders and daily activity associated with customer service requests.

The Service coordinator will be required to support the service organization in meeting its Key Performance Indicators (KPIs) as communicated by the Service Management Team.

**Key Accountabilities**:
1. Build positive relationships with all points of contact and work collaboratively to utilize available resources to successfully meet customer needs and expectations.

2. Act as the primary point of contact for Service Technicians dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules to meet customers’ service requests and requirements.

3. Working with Market Manager to approve and authorize overtime.

4. Review and verify daily work plans prior to dispatching to ensure route efficiencies, asset, labour and equipment preparedness.

5. Troubleshoot and resolve issues encountered by the Service Technician including routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary.

6. Confirm and verify service appointments with customers, reschedule appointments and create recurring orders as required to meet external and internal requirements for compliance, maintenance, preventative maintenance and daily customer requests for service to increase efficiency and improve response time commitments to customers.

7. Prepare weekly service technician utilization reports and make proactive changes as needed

8. Collaborate with the Market Manager (s) to update and provide feedback on day to day operations, staffing activities and the achievement of performance standards. Immediately notify the MM of any safety, performance and attendance issues or successes. The MM, as the direct manager of the Service Technician, will then manage the situation accordingly, addressing performance gaps to performance standards.

9. Review, manage and report on service work orders daily from Service Technicians to ensure they are completed accurately & timely in accordance to our processing objectives and that service technician productivity/utilization is meets our KPI target.

10. Ensure the integrity of data within Pegasus and ADD system in maintaining accurate records of daily activities and customer locations sites.

11. Comply and consistently utilize standard processes and procedures to effectively manage customer and operational needs. Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards.

12. Review service exceptions with customer related to time on location and / or late delivery of service.

13. Review of customer feedback from CSAT and NPS surveys and take any necessary corrective actions to improve the customer experience

14. Perform other duties, as required.

**Qualifications**:

- Minimum grade 12 education, preferably with relevant post-secondary education and/or technical certification in operations, logistics or supply chain management.
- Minimum three (3) years previous logistics and / or service coordination experience.
- Well-developed interpersonal and communication skills and the ability to work effectively in a team environment.
- Well-developed decision making and strategic thinking skills as well as highly developed analytical skills, sound judgement and problem solving abilities are required.
- Proven customer-focused work style, with strong communication and organizational skills to meet our customer promise.
- Ability to prioritize tasks in a fast paced environment, requiring the ability to appropriately manage your time, often while multitasking.
- Intermediate computer skills, specifically Microsoft Office, are required and previous experience with MS Access, JD Edwards, ADDs and routing or mapping technology is preferred.
- Working knowledge of applicable National and Provincial regulations with respect to Propane or Natural Gas Service activities
- Working knowledge of applicable Departments of Transportation and Employment Standards as it relates specifically to the trucking/driving and transportation of dangerous goods.
- “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_

  • Walker Coordinator

    4 weeks ago

    Quebec City, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Quebec City, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Walker Coordinator

    5 months ago

    Quebec City, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Quebec City, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Service Coordinator

    3 months ago

    Quebec City, Canada ABB Full time

    **Service Coordinator**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Property Services Coordinator

    5 months ago

    Quebec City, Canada BGIS Full time

    **Who we are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Coordinator - Socio-judicial Services

    5 months ago

    Quebec City, Canada Kativik Regional Government (KRG) Full time

    COORDINATOR - SOCIO-JUDICIAL SERVICES (Temporary, full-time position) Reporting to the Assistant Director of the Legal Department, the Coordinator - Socio-Judicial Services is responsible for overseeing, planning, organizing and coordinating the operation of the Sapummijiit (Crime Victims Assistance Centre (CAVAC) of Nunavik) and the Inuit Community...

  • Human Resources Coordinator

    5 months ago

    Quebec City, Canada Service de sauveteurs Full time

    **Responsable des Ressources Humaines** Tu cherches à faire valoir tes aptitudes dans le domaine des ressources humaines tout en développant tes connaissances dans le domaine aquatique? Lance-toi sans hésiter dans une toute nouvelle aventure et rejoins notre belle équipe de bureau Québec Natation. Notre esprit d'équipe est sans aucun doute l'une des...

  • Coordinateur de Service

    5 months ago

    Quebec City, Canada Battlefield Div of Toromont Ind Ltd Full time

    Nous avons un besoin immédiat d'un **coordonnateur de service** pour notre succursale de **Québec**. Il s'agit d'une succursale au rythme rapide, axée sur le travail d'équipe et qui met l'accent sur la satisfaction de la clientèle. Le coordonnateur de service est un poste important au sein de notre département de service. Il veille non seulement à ce...

  • Bilingual Client Service Coordinator

    7 months ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Client Service Coordinator reports directly to a Supervisor as designated by the Department Manager. The Client Service Coordinator collaborates with the Specialty Pharma Nursing Managers, the Nursing Supervisors and the Payroll/Billing Department as appropriate. **A DAY IN THE LIFE** - Required to be available for On-Call shifts for...

  • Customer Service Coordinator

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company...

  • Coordinateur de Service

    5 months ago

    Quebec City, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (une division de Toromont Industries Ltd.), l'une des plus importantes entreprises de location d'équipement de construction au Canada, est actuellement à la recherche d'un **coordonnateur de service** à son emplacement de **Québec**. Nous avons un besoin immédiat d'un **coordonnateur de service** pour notre succursale de...

  • Chef de Programme

    5 months ago

    Quebec City, Canada CIUSSS de la Capitale-Nationale - Service aux Cadres Full time

    Le CIUSSS de la Capitale-Nationale offre des soins de santé et de services sociaux de proximité intégrés et accessibles, allant de la prévention jusqu’aux soins de fin de vie, à toute la population de son territoire notamment dans les milieux ruraux et urbains de la ville de Québec ainsi que des régions de Charlevoix et de Portneuf. Axés sur la...

  • Bilingual Technical Services Coordinator

    5 months ago

    Quebec City, Canada CAPREIT Full time

    : **Reports To**:Associate Director, Technical Services** *** **Responsibilities**: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: - Assisting in the implementation and execution of service plans with buildings & equipment’s maintenance, following industry best practices. -...

  • Facility Coordinator

    5 months ago

    Quebec City, Canada SGS Full time

    Company Description **We are SGS **- the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job...

  • Service Coordinator

    5 months ago

    Quebec City, Canada Laura Canada Full time

    **Description de l'entreprise** Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de...

  • Coordonnateur(Trice) Aux Ressources Humaines

    5 months ago

    Quebec City, Canada Service alimentaire Gordon Full time

    Vous souhaitez vous joindre à une compagnie prospère en pleine croissance, guidée par des valeurs familiales, et qui vous offre des avantages compétitifs ? Étant le plus grand distributeur alimentaire privé en Amérique du Nord, Service alimentaire Gordon pourrait être l'endroit idéal pour votre carrière ! Vous souhaitez vous joindre à une...

  • Service Coordinator

    5 months ago

    Quebec City, Canada Cummins Full time

    We are looking for a talented Service administrator to join our Distribution business in Pointe-Claire. In this role will make an impact in the following ways: - Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location - Serves as the first point of contact with...

  • Pt Pre-load Supervisor

    5 months ago

    Quebec City, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Quebec City, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Coordinateur(trice) au service à la clientèle

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description The English version follows DCL fabrique et distribue une gamme complète et diversifiée d'additifs alimentaires non médicinaux de haute qualité, tels que des enzymes, des probiotiques, des acidifiants et des additifs naturels à base d'huiles essentielles. Ceux-ci sont spécialement conçus pour être utilisés dans l'eau de...

  • Recreation Administrative Coordinator

    5 months ago

    Quebec City, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Chef de Service

    1 month ago

    Quebec City, Canada CIUSSS de la Capitale-Nationale - Service aux Cadres Full time

    Anne-Lise est une gestionnaire qui a cœur les activités de service à la clientèle et l’atteinte d’une expérience client demandeur. À travers une équipe d’agentes administratives et technicien(ne)s en administration elle assure la coordination des opérations de service à la clientèle au jour le jour. - Création de carte d’identité (11 000/...