Customer Service Coordinator

1 month ago

Quebec City, Canada Pattison Sign Group Full time

**Take Your Career to New Heights as a Customer Support Coordinator**

**Who We Are**

At Pattison ID, we're not just a company-we're a catalyst for innovation and creativity. As one of the largest sign and branding element organizations in the world, we lead the way in delivering exceptional, forward-thinking solutions to our clients. With over 1,000 employees across North America and as part of the global Jim Pattison Group (50,000+ employees worldwide), we're a powerhouse of ideas and impact.

Our Digital Team is at the forefront of digital signage and immersive experiences, revolutionizing the retail and restaurant industries across North America. We partner with iconic brands and seamlessly blend cutting-edge technology with visionary creativity to deliver game-changing results.

**Why Join Pattison ID?**

Are you reliable, detail-oriented, and resourceful? If so, we're inviting YOU to join our dynamic Digital Team. In this role, you'll ensure seamless operations, deliver exceptional support, and make a meaningful impact while helping some of North America's most renowned brands succeed.

Imagine being part of a dynamic organization where your work fuels innovation, shapes experiences, and helps top-tier brands thrive. We offer more than just a job-it's an opportunity to grow, collaborate, and lead in a supportive, forward-thinking environment.

**Here's what makes us stand out**:
Industry Leader: Be part of a growing organization recognized as a leader in the Sign and Digital industry.
- Work-Life Balance: Benefit from a hybrid work model combining remote flexibility and an office presence at 1375 Trans-Canada Hwy, Dorval, QC.
- Comprehensive Benefits: Enjoy health and dental plans that keep you and your family covered.
- Financial Growth: Secure your future with RRSP company matching and profit-sharing bonuses.
- Exciting Perks: Gain access to exclusive company perks and discounts.
- Flexibility: Work hours that fit your life.

**The Opportunity: Customer Support Coordinator**

Do you thrive on solving problems, building relationships, and driving success? Join our Digital Team as a Customer Support Coordinator and take on a role where every day presents new opportunities to make a meaningful impact on some of North America's biggest brands.

**What You'll Do**
- Monitor, Support, and Serve
- Drive Customer Success

Be a key player in delivering unparalleled customer experiences. Ensure client networks and displays operate seamlessly, making their brands shine.
- Coordinate Field Operations

Lead the efficient dispatching of Field Service Technicians and collaborate with internal teams to ensure smooth, on-time support for every client.
- Build Lasting Relationships

Foster trust and loyalty with clients through proactive communication, innovative solutions, and a commitment to their long-term success.

**What You Bring to the Role**

We're looking for a passionate, skilled, and innovative individual to help drive our team's success. Here's how your expertise will make an impact:

- Industry Experience: Bring 1-3 years of customer service or industry-specific experience, providing valuable insights to enhance our dynamic operations.
- Tech Proficiency: Demonstrate strong skills in Microsoft Office, including Word and Excel, ensuring smooth workflows and efficient digital operations.
- Technical Acumen: With 1-3 years of technical experience, you'll confidently handle the technological demands of customer support and problem-solving.
- Bilingual Aptitude: Your fluency in both French and English (written and spoken) allows you to connect with clients across Canada and the U.S., fostering strong relationships.
- Empathetic Communication: Your ability to communicate with authentic care and empathy creates positive, supportive experiences for clients.
- Critical Thinking: Leverage curiosity, analytical skills, and a solution-oriented mindset to address challenges efficiently and proactively.
- Deadline Management: Showcase your organizational skills by thriving under pressure, managing multiple tasks, and meeting deadlines with precision.
- Collaborative Spirit: Work seamlessly with colleagues, strengthening team synergy and fostering a culture of shared success.

Your unique blend of skills, experience, and dedication will be the cornerstone of our shared success
- We welcome diverse combinations of qualifications and relevant experience._

**Why This Role Matters**

As a Customer Support Coordinator, you are the driving force behind exceptional client experiences. Your work will shape how our partners interact with their customers, elevate their brands, and create impactful digital engagements.

Are you ready to join a team that values innovation, creativity, and your contributions? This isn't just a job-it's your chance to define your career and be part of something extraordinary.

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