Analyste Support Application
5 months ago
**Support applicatif**
Avec 60 000 consultants dans le monde, ALTEN est un leader de l'ingénierie et du conseil en technologies de l'information. Depuis plus de 30 ans, nous contribuons à optimiser la performance technologique des entreprises.
Afin de soutenir la croissance continue de l'un de nos principaux clients dans le secteur bancaire, Alten recrute plusieurs **support applicatif **pour différents projets et équipes passionnants.
**Quelles seront mes tâches et responsabilités ?**
- Soutenir les logiciels de contribution, de négociation et de suivi des positions pour les marchés des changes, des taux d'intérêt et du crédit, et des actions.
- Résoudre rapidement les problèmes fonctionnels et techniques et signaler les incidents à la chaîne de commandement appropriée. Les utilisateurs finaux comprenaient : Traders, vendeurs, auditeurs, middle office.
- Établir, documenter et partager les procédures et les pratiques pour notre équipe.
- Automatiser les contrôles et les indicateurs pour suivre le bon fonctionnement des outils de contribution, de négociation et des référentiels associés.
- Assurer la liaison avec les équipes de New York, Paris, Hong Kong
- Comprendre l'environnement réglementé et les contraintes de l'activité des clients
- Effectuer des tests post-déploiement des nouvelles versions (assurance qualité)
- Traiter les requêtes et les demandes ad hoc de données de recherche des utilisateurs
- Répondre à l'utilisateur dans un délai déterminé en fonction de la gravité du problème, documenter et suivre (étude de cas, problèmes, études d'impact, plan d'action).
- Recherche technique des processus en utilisant des sources telles que les journaux d'erreurs et la documentation technique des produits et en identifiant des solutions pour résoudre les problèmes et améliorer l'efficacité.
- Respecter les normes internes, les normes et les processus informatiques (ITIL).
- Communiquer en temps utile la production et l'état d'avancement du projet au client et à la direction informatique.
- Communication orale et écrite efficace avec les différents publics et aux niveaux appropriés.
- Collaboration avec les équipes de développement (NY / Paris) pour la gestion des nouvelles versions.
- Collaboration avec l'équipe de support global (Paris / Asie) pour assurer un support de qualité aux utilisateurs finaux.
- Gérer efficacement la relation client avec la communauté des utilisateurs finaux.
**Technologies**:
- SQL - SQL Server, Oracle
- Linux, UNIX, Windows, Azure
- Outil de support / ticketing
- Langages de script (Bash, Python, Powershell, etc.)
- Autosys ou autres outils de planification des tâches
- Divers langages de programmation
Alten Canada offre un environnement de travail dynamique et collaboratif. Nous offrons à notre équipe des expériences stimulantes et investissons dans leur développement professionnel.
**Parmi nos avantages**:
- Paquet compétitif pour les employés et les pigistes
- Aide au développement professionnel (certification)
- Mobilité internationale dans plus de 25 pays
- Nombreuses activités d'entreprise
Type d'emploi : Temps plein, Permanent
Salaire : 60 000,00$ à 75 000,00$ par an
Avantages:
- Assurance Dentaire
- Assurance Vie
- Horaires flexibles
- REER Collectif
- Travail à domicile
Horaires de travail:
- Du Lundi au Vendredi
- Fins de semaine au besoin
- Quart de jour
- Quart de soir
Lieu du poste : Hybrid remote à Montréal, QC H2L 0E1
-
Application Support Analyst
2 weeks ago
Montréal, Canada C.G.I. Full time $75,000Application Support AnalystAs a key member of our team, you'll provide essential technical and functional support for critical applications used by our New York-based trading and risk analysts. Your strong communication and interpersonal skills, combined with a solid understanding of ITIL best practices, will be vital in ensuring the smooth operation and...
-
Application Support Analyst
5 months ago
Montréal, Canada Soho Square Solutions Full timeRole: Application Support Analyst Location: Montreal, Quebec Duration: 6 Months Experience : 3-6 Years **Responsibilities** - time monitoring tools and reports - Software releases, configuration and support of all production system components and - infrastructure - deliver frequent releases with high quality **Qualifications** - At least 2 years in an...
-
Application Support Analyst
5 months ago
Montréal, Canada C.G.I. Full timeWHAT WILL BE YOUR DAY-TO-DAY?A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...
-
Application Support Analyst
5 months ago
Montréal, Canada Excelgens Full time**JOB DESCRIPTION** Position: APS Support Analyst - IFS UK Department: IT Production - BP2S APS **MISSION AND OBJECTIVES** The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the...
-
Application Support Analyst
2 months ago
Montréal, Canada C.G.I. Full time $70,000Application Support Analyst (Junior)About Us:Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects.About the Role:As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth operation of our...
-
Application Support Analyst
2 months ago
Montréal, QC, Canada C.G.I. Full time**Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...
-
Application Support Analyst
2 weeks ago
Montréal, QC, Canada C.G.I. Full time**Application Support Analyst** **technical stack** **UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS** **Your Day-to-Day**: As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk. **Your role will involve**: - Morning Checks: Starting your day by monitoring production systems...
-
Application Production Support Analyst
5 months ago
Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time**Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...
-
Application Support Analyst
5 months ago
Montréal, Canada SII Technologies GmbH HR-Service Full timePartenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...
-
Application Support Analyst
5 months ago
Montréal, Canada Sii Full timePartenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...
-
Senior Application Analyst
2 weeks ago
montréal, Canada National Bank Full timeAs a Senior Application Analyst within the payments and counters team, you are responsible for analyzing new requests and providing application support. Your job Set up the prerequisites and cloud environments (AWS) for the development and deployment of application components (Web App, BD, etc
-
Structured Finance Analyst
5 months ago
Montréal, Canada C.G.I. Full timeStructured Finance Analyst - Application Support **Responsibilities**: - Respond to user inquiries and resolve incidents according to SLAs. - Document and track incidents, maintain backlog tickets, and communicate updates. - Partner with global support teams and participate in automation initiatives. - Understand loan operations, regulations, and...
-
Application Support Analyst
5 months ago
Montréal, Canada Explorance Full timeJoin a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...
-
Application Support Analyst
5 months ago
Montréal, Canada C.G.I. Full time**WHAT WILL BE YOUR DAY-TO-DAY?** A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...
-
Montréal, Canada C.G.I. Full time $80,000Regulatory Reporting and Trading Applications Support AnalystAs a Regulatory Reporting and Trading Applications Support Analyst, you will play a crucial role in ensuring the smooth operation of our critical regulatory reporting and trading applications. Your responsibilities include, but are not limited to, the following:technical stackUNIX | SQL | PYTHON |...
-
Application Support Analyst
5 months ago
Montréal, Canada Sanimax Full timeYour professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! **Responsibilities**: - Work closely with business...
-
Application Support
5 months ago
Montréal, Canada C.G.I. Full time**Responsibilities**: - Maintain and troubleshoot equity & derivative risk engine for traders & risk analysts. - Collaborate with Paris development teams for issue resolution. - Ensure platform stability & timely report status updates. - Continuously learn & develop financial expertise. **Requirements**: - 3-5 years support analyst experience. -...
-
Senior Application Analyst
2 weeks ago
montréal, Canada National Bank Full timeAs a Senior Application Analyst within the payments and counters team, you are responsible for analyzing new requests and providing application support.Your jobSet up the prerequisites and cloud environments (AWS) for the development and deployment of application components (Web App, BD, etc.)Ma
-
Business Application Support Analyst
5 months ago
Montréal, Canada Apptad Inc Full time**Job Title: - Senior Business Application Support Analyst (Atlassian)** **Location: - Montreal, QC Canada (Hybrid)** **Duration: - Full Time** **Responsibilities** Business Analysis Document and secure approval for business requirements, facilitate gap analysis for improvements, and act as the key intermediary between business units, technology teams, and...
-
Senior Application Analyst
2 weeks ago
montréal, Canada National Bank Full timeAs a Senior Application Analyst within the payments and counters team, you are responsible for analyzing new requests and providing application support. Your jobSet up the prerequisites and cloud environments (AWS) for the development and deployment of application components (Web App, BD, etc.) Manage, analyze, communicate and coordinate the resolution of...