Client Account Manager Water

2 weeks ago

Markham, Canada AECOM Full time

Company Description
**At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.

**Here, you will have freedom to grow in a world of opportunity.**

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let’s get started.

**Job Description**:
AECOM is actively seeking a creative, highly talented Client Account Manager to assist in supporting our Municipal Infrastructure projects with a focus on Water, Wastewater and Conveyance. This position can be based out of any of our Greater Toronto Area locations.

The responsibilities of this position include, but are not limited to, those listed below:

- Identify upcoming municipal infrastructure pursuits with emphasis on the municipal water/wastewater/conveyance markets that are consistent with AECOMs water business line and growth strategy.
- Serve as AECOMs primary point of contact with clients, and continually considering how clients can best be served by AECOM and ensuring high-quality service is provided.
- Understand AECOMs obligations on current client contracts.
- Regularly meet with client staff from multiple levels of the client’s organization to obtain feedback on AECOM's performance and identify opportunities.
- Monitor client satisfaction and addresses performance issues.
- Ensure public sector clients become a sustainable source of repeat business.
- Develop marketing and client capture strategies.
- Lead the proposal development process including Statement of Qualifications, Technical Proposals and Presentations
- Manage, support and/or lead project teams on the design of water and sanitary sewer conveyance systems; municipal water and wastewater treatment facilities; infrastructure condition assessment and rehabilitation; master planning, and other studies.

**Qualifications**:
**Minimum Requirements**:

- Bachelor's Degree + 10 years of relevant experience or demonstrated equivalency of experience and/or education
- Proven water, wastewater or conveyance planning, design, and/or construction experience.
- Must have business development experience and knowledge in at least one of the following: water or wastewater treatment, conveyance systems, planning studies, condition assessments, rehabilitation and repair projects

**Preferred Qualifications**:

- Degree in Civil or related Engineering discipline preferred
- Proven track record with client account management, relationship development, brand elevation, project pursuit execution, and engineering/technical sales.
- Experience in the full spectrum of client service, starting with positioning activities, proposal development, and delivery of project designs.
- Exceptional technical skills and experience managing/delivering municipal infrastructure projects would be an asset
- Desire to serve and lead in a deliberate and focused, yet fast-paced team environment.
- Familiarity and experience in Project Management and Contract Administration and complex work environment
- P.Eng licensure is an asset

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM Join us, and you’ll get all the benefits of being a part of a global, publicly

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