Client Success Manager
2 weeks ago
**WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?**
You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.
**How do we ensure that smile?**
- We are fun people.
- We are people who take pride in being themselves and are confident in the help we bring to those around us.
- We get genuine joy from making others around us feel heard, helped, and happy.
If you know what we are talking about, then you are in the right place in your job search journey.
**It's a great time to join our team and grow with us.**
Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.
*
Who are we looking for, you ask?*
We are looking for a kickass Account Manager who is a true client advocate and champions a high level of emotional intelligence while interacting with our clients. This role is for you if you know how to invest and build on strategic client relationships that promote high retention and loyalty.
**WHAT WILL YOU BE DOING**
In this role, you will be working closely with our fantastic VP of Business Development and will be responsible for the following:
- Responsible for ROI-focused onboarding and offering monthly value-based service.
- Meet with clients and delivery teams to provide regular and proactive updates on progress, quality, and overall service satisfaction.
- Lead cross-functional priorities and resource allocation relative to each program, project and/or initiative.
- Act as an escalation point for the services, product, and fulfillment resources, and help the internal team with completion while managing client expectations.
- Recognize and resolve systemic issues to prevent them from repeating.
**WHAT YOU BRING TO THE TABLE**
**Must-Have Skills & Qualifications**
- A business degree or 3-5 years of equivalent account management experience.
- Unique ability to help clients see value in the service.
- Have exceptional written and oral communication skills.
- Ability to manage multiple competing priorities.
- Superior problem-solving skills.
- Executive reporting and presentation Skills.
- Remarkable ability to bring calm to stressful situations when clients are in distress.
- Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities.
- Valid Driver's license and reliable mode of transportation.
- Legally able to work in Canada.
**Nice To Have Skills & Qualifications**
- Experience selling a value-based service. Selling IT would be a great asset but optional.
- A desire to mentor, guide and motivate other team members to help them succeed.
**Key To Succeed in This Role**
- Effective service adoption, excellent client engagement and value realization - working daily as our client's advocate.
- Work closely with our clients to offer a consultative approach and be their trusted adviser in all interactions.
- Understand, prioritize, and drive the resolution of issues through hands-on involvement and highly effective communication with internal and external stakeholders.
- Make clients and Idealogical peers feel heard, helped, and happy at every interaction.
**WHAT CAN YOU EXPECT OF US**
By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.
We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.
Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.
**How we make you feel heard?**
- Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
- Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
- Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.
**How we make you feel helped?**
- 1 paid training and education per month to help you fill your knowledge gap.
- Company contributions of 3% of your salary to your personal RRSP/DPSP Plan.
- We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
- Carefully curated daily lunch made with freshly sourced ingredients to fit your diet of the season.
- Distinct monthly outings infused with competitive team games, good food a
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