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Customer Service Representative

4 months ago

Toronto, Canada Toronto Animal Health Partners Emergency and Specialty Hospital Full time

Under the supervision of the CSR Lead and with support from the Client Service and Operations Manager, the duties and responsibilities of the CSR include, but are not limited to, the following:

- Scheduling appointments/emergency walk-ins
- Triaging patients
- Setting up new clients and patients in our electronic medical software
- Preparation and maintenance of medical records
- Admitting and discharging patients
- Mailings
- Computer operation
- Financial transactions
- Front office and reception area maintenance
- Exemplary customer service skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Exceptional organization sills
- Thrives in a fast-paced environment
- Takes initiative and accepts accountability

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M3B 2R2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person