Customer Success Coordinator

4 months ago


Markham, Canada Smile Innovations Group Full time

**Customer Success Coordinator [Part Time]**

Reports to: Lab Manager

**About Second Nature**:
We are “Specialists”For over 25 years, Second Nature Dental Innovations has been providing exceptional laboratory service for our clientele. The reason that we have been able to achieve this is our vision.” We specialize in all fixed restorations”. By specializing we have been able to hone our areas of expertise faster and further than those who have not.

Second Nature Dental Innovations serves Dentists throughout Canada including Toronto, Sudbury, Windsor, Montreal, Halifax, Calgary, Winnipeg, Edmonton and Vancouver.

**Description**:
**General Responsibilities**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping

**Logistics**
- Shipping and receiving.
- Case preparation.
- Case progress tracking and coordination.
- Production reporting.
- Inventory and pricing maintenance.

**Qualifications**:

- Customer service extraordinaire - background in busy, fast paced customer service roles
- High attention to detail and accuracy
- Customer experience focused approach to problem solving.
- Strong communication skills and an excellent command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency.
- 1-2 years’ experience in customer facing, data entry role in a fast-paced environment preferred.
- Dental background desirable
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge an asset.
- Aptitude for learning technical information.


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