Customer Success Manager

3 months ago


Markham, Canada Bittele Electronics Inc. Full time

Bittele Electronics is a well-established and growing electronics company. We take pride in being one of the leading electronics manufacturers in Ontario, Canada. We serve customers worldwide but mainly in the USA and Canada. With production facilities in China and Canada, we are securing a strong brand and reputation in low volume Turn-key PCB assembly in the EMS industry.

We are seeking an experienced Customer Success Manager to join our Technical Sales group and enable business growth by developing our client partnerships, ensuring excellence in customer service, and driving loyalty. This position reports to the Director of Business Development.

**Key Responsibilities**:

- Develop strategies to ensure client satisfaction and project success.
- Define, measure and drive customer success KPIs.
- Advocate for customer needs within the organization to improve service delivery.
- Deliver process improvements to improve overall customer experience.
- Measure and drive customer retention and new business capture.
- Act as the primary point of contact for customer inquiries and concerns.
- Identify opportunities for account growth.
- Upsell and cross-sell manufacturing services.
- Assist customers with troubleshooting issues and provide solutions.
- Coordinate with support teams to resolve client concerns promptly.
- Analyze customer success metrics and track progress toward goals.
- Collaborate with sales, marketing, quality, finance and production teams to align on customer success strategies.
- Develop long-term plans for customer engagement and success.
- Develop programs that encourage customer advocacy, such as testimonials or case studies.
- Engage customers in community forums or user groups.
- Prepare reports on customer health and success initiatives for internal stakeholders.

**Qualifications**:

- University degree in Electronics/Electrical Engineering, or a Technologist or Technician diploma in an Electronics Technologist, Technical or Engineering program.
- B2B Sales experience in a quota-carrying role.
- Experience in a Customer Support or Customer Success management role.
- Excellent interpersonal and communication skill.
- Strong determination for execution.
- French speaking not required, but preferred.

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$85,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you able to work on-site Monday to Friday?

**Experience**:

- Customer Success Management: 3 years (preferred)
- EMS industry working: 3 years (preferred)

**Language**:

- French (preferred)

Work Location: In person



  • Markham, Canada QBuild Corporation Full time

    **COMPANY BACKGROUND**: QBuild Corporation is a progressive software developer currently experiencing rapid growth. We specialize in integrating Engineering software to ERP for manufacturing companies. Our business partners include the biggest names in Engineering and Manufacturing, such as SOLIDWORKS, Autodesk, Siemens, Oracle, Microsoft, SAP, etc. ***: We...


  • Markham, Canada Metergy Solutions Full time

    Markham, ON L6G 1B3, CanadaReq #1485Monday, November 4, 2024Role: Client Success ManagerStatus: Full TimeReports to: Director, Client SuccessDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved...


  • Markham, Canada Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...


  • Markham, Canada Enercare Inc. Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...


  • Markham, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...


  • Markham, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...


  • Markham, Canada GPS Tracking Canada Inc. Full time

    **WHO WE ARE**: At GPS Tracking Canada, we help companies with vehicles save money on fuel and labour costs, and increase customer service by providing vehicle tracking solutions that report live and historical vehicle locations as well as many more features that measure vehicle use, employee productivity and customer service. **PLEASE DO NOT APPLY TO THIS...


  • Markham, Canada Pathway Communications Full time

    **About us** **Job Title**:Customer Success Specialist **Location**:Markham,Ontario **Job Type**: Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...


  • Markham, Canada Pathway Communications Full time

    **About us** **Job Title**: Customer Success Specialist **Location**: Markham, Ontario **Job Type**:Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...

  • Customer Success Lead

    6 months ago


    Markham, Canada Dealer-FX Group Full time

    Position Summary: Since 2007, Dealer-FX has been transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to...

  • Project Coordinator

    6 months ago


    Markham, Canada ROCA NETWORKS Full time

    As a Project Coordinator / Customer Success, you will be responsible for managing customer inquiries while also playing a vital role in coordinating various projects within the organization. Your responsibilities will include: - Coordinating and tracking project timelines, tasks, and deliverables. - Facilitating communication between internal teams and...


  • Markham, Canada Pathway Communications Full time

    **Job Summary** **Duties & Responsibilities**: **Customer Success roles**: - Understand customer needs and thoughts through regular, proactive interactions - Create performance reports, dashboards, and insights for customers. - Support the service delivery teams to make compelling client presentations. - Provide field feedback to sales, marketing and...

  • Client Success Manager

    7 months ago


    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Client Success Manager **Status**: Full Time **Reports to**: Director, Client Management **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client...


  • Markham, Canada Smile Innovations Group Full time

    **Customer Success Coordinator [Part Time]** Reports to: Lab Manager **About Second Nature**: We are “Specialists”For over 25 years, Second Nature Dental Innovations has been providing exceptional laboratory service for our clientele. The reason that we have been able to achieve this is our vision.” We specialize in all fixed restorations”. By...


  • Markham, Ontario, Canada Genuine Comfort Full time

    Job SummaryWe are seeking a skilled Customer Success and Sales Professional to join our team at Genuine Comfort. As a key member of our revenue growth team, you will be responsible for expanding our territory and capturing market share through effective prospecting, communication of our value proposition, and building strong relationships with clients.


  • Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...


  • Markham, Canada Silver Chef Full time

    **Join our Team!** SilverChef is looking for a Bilingual Customer Success Consultant to join our Markham office! This role requires someone with a keen passion for personal development, and comes with hands-on training and development, an amazing work environment, and growth opportunities with an extremely driven and high-energy group. This opportunity is...


  • Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Client Success Coordinator **Status**: Full Time **Reports to**: Director, Client Success **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham, ON) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and...


  • Markham, Canada Intellifi Full time

    **Salary Range**:$50,000 - $65,000/yr Working directly with our Commercial Software team, we’re looking for an experienced Product Success Specialist to handle customer inquiries and user issues. You are a proactive problem solver, who can juggle multiple clients and timelines simultaneously. Organized is an understatement. You love working with people...


  • Markham, Ontario, Canada Clarity Hiring Full time

    Bevertec seeks an experienced Customer Relationship Manager to join our team. The successful candidate will have a proven track record of developing and fostering strong relationships with existing customers, ensuring their digital signage network objectives are met.About the RoleThis is a permanent position that requires the ability to work in a fast-paced...