Customer Success Manager

6 months ago


Markham, Canada GPS Tracking Canada Inc. Full time

**WHO WE ARE**:
At GPS Tracking Canada, we help companies with vehicles save money on fuel and labour costs, and increase customer service by providing vehicle tracking solutions that report live and historical vehicle locations as well as many more features that measure vehicle use, employee productivity and customer service.

**PLEASE DO NOT APPLY TO THIS POSTING**:
**JOB DUTIES**
- Your day-to-day duties will focus on client courtesy calls to engage existing clients in a customer service role to inquire whether they are happy with the service, and uncover any areas of dissatisfaction or training that need to be addressed.
- Document how the clients are using the service. If the clients are happy with the service, then identify and document opportunities to build the client relationship with add-on technology services. Engage the Sales department with these opportunities as they are identified.
- Engage clients in conversations to uncover client needs in order to grow the business. While you will not be directly responsible for selling, you must have a keen interest in the growth of the company. This cannot be understated.
- You must be keenly aware of how client interactions affect the growth of the company.
- While you’ll be working on specific detailed tasks for individual clients or on a client company basis, you must approach your role from the broad view of helping grow the business on an account by account basis. You will approach the task management of your work day from the perspective of client account management.
- Assist with general office administrative work, including: quoting and processing order requests, packaging orders for shipment, keeping records of in-office stock, processing and requesting payments, billing, account management. Assist with other tasks based on management requirements and instructions.
- Establish work priorities, ensure procedures are followed and deadlines are met

**QUALIFICATIONS/KEY COMPETENCIES**
- You have an enthusiastic, team approach to helping clients and growing the business
- You have proven work experience as a Bookkeeper or Office Administrator
- You have experience with technology, customer service, client training and developing training programs
- You are familiar with office organization
- You display attention to details and problem-solving skills
- You feel comfortable speaking on the phone, engaging clients in friendly conversations, whether it be for providing technical support, training, customer service or billing, from the perspective of retaining clients and growing the business
- You have excellent verbal and written communication skills in English; proper spelling and grammar are essential
- You exhibit excellent organizational skills, the ability to work quickly, under pressure, understand priorities and manage multiple priorities
- You have excellent time management skills. You are efficient in accomplishing tasks, while always paying attention to the big picture, ie. managing the client account. You accomplish tasks with a sense of urgency in a fast-paced environment

**OTHER INFORMATION**
- This is a casual dress environment

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$28.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
We are following Covid-19 precautionary guidelines.

Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing and disinfecting high touch areas

**Experience**:

- Customer service: 1 year (preferred)
- Bookkeeping: 1 year (preferred)

Work Location: In person



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