Talent Success Coordinator

7 months ago

Markham, Canada Foray Group Full time

**Position Title**: Talent Success Coordinator

**Hours**:Mondays, Wednesdays, and Fridays: 7:30 a.m. - 3:30 p.m.

Tuesdays and Thursdays: 12:30 p.m. - 8:30 p.m.

**Reports to**: Director of Business Development

**The Organization**

**The Role**

The Talent Success Coordinator will act as the primary coordinator for staff to be connected with shift openings in child care centres. The Talent Success Coordinator will be responsible for being aware of the status of our part-time employees, including but not limited to their general availability, strengths, areas of opportunity, motivations to work, and future employment goals. As the primary contact for Sentient Supply Staff, the Talent Success Coordinator will increase the ability to fill shifts, based on their knowledge of our staff and what shifts (centre location, times, etc.) would meet their desired job. The Talent Success Coordinator will also lead the Quality Assurance program, which includes visiting centres to observe and provide constructive feedback to each supply staff annually. The job entails coaching supply staff if an issue arises in a centre, tracking client issues with staff, and reporting issues and resolutions to Management. As an advocate for Sentient, the role will include being an emergency supply staff in the scenario that a supply staff is unable to make his/her shift and Sentient needs to fill the position. Sentient HR is a trusted partner in the field of early childhood education. The Talent Success Coordinator is the contact to the Ministry of Colleges and Universities. The planning, monitoring, growth and implementation of Sentient’s Apprenticeship Program is managed by the Talent Success Coordinator.

As the lead on managing the staff recognition program, the Talent Success Coordinator will track and motivate staff through the incentive program and provide recommendations for changes to the program. The Talent Success Coordinator will be aware and hold membership to industry organizations and associations and be cognizant of industry trends and changes.

**Qualifications and Experience**
- Must hold an Early Childhood Education Diploma from an accredited institution or its equivalent.
- Must have proof of current registration with the College of Early Childhood Education and be a member in good standing.
- Must have a current clear Vulnerable Sector Police Reference Check.
- Must hold a valid Standard First Aid/CPR-C certificate.
- Must provide an up-to-date immunization record as per new Ministry requirements.
- Must have a minimum of 2 years’ experience working with children between the ages of 18 months - six (6) years. Asset: School Age experience.
- Must have excellent command of the English language (both oral and written); highly developed interpersonal skills and the ability to co-operate, follow instructions and make difficult decisions.
- A working knowledge of the Ministry of Educations Early Years Act and the City of Toronto’s Assessment for Quality Improvement.
- Results-oriented individuals who have an entrepreneurial spirit will be most fulfilled by this role.
- A dynamic individual with a natural drive to achieve goals, who is very focused on building the business.

**Skills, Knowledge and Abilities**
- Exceptional communication and interpersonal skills.
- Desire to go “above and beyond” to enrich lives.
- High achiever driven by retention goals, staff satisfaction and growing a business.
- Must be able to coach staff by using excellent behaviour guidance skills that include positive reinforcement, redirection strategies and co-regulation.
- Takes direction and feedback well and follows through with tasks requested by due dates set.
- Strong presentation skills.
- Patience and a customer-centric view.
- The ability to communicate professionally, with a high competency in grammar and writing.
- Understanding of the nature of the childcare industry.
- Intermediate proficiency level in Word and Excel.
- A high degree of confidence in dealing with ambiguity.
- Flexibility - the role includes last-minute supply work in emergency situations, potentially weekly.
- Must have the ability to work independently, managing time and workload.
- Nimble in business; able to make recommendations to management to stay ahead of competition.
- Alignment with Foray/Sentient Charter and Values.

**Duties and Responsibilities**

The Talent Success Coordinator will:

- Attend all Fireside Chat Orientations (virtual meetings weekly).
- Develop rapport with prospective staff during online Orientation sessions.
- Remain in contact with applicants through the entire onboarding process, motivating and inspiring them to work with Sentient.
- Work in collaboration with the Client Care Coordinator to find staff to work specific shifts.
- Review staff profiles on the website to ensure the information is up-to-date and picture uploaded.
- Plan monthly, quarterly and yearly incentive bonuses to compliment/add to recognition program.
- O

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