Product Success Specialist

6 months ago

Markham, Canada Intellifi Full time

**Salary Range**:$50,000 - $65,000/yr

Working directly with our Commercial Software team, we’re looking for an experienced Product Success Specialist to handle customer inquiries and user issues. You are a proactive problem solver, who can juggle multiple clients and timelines simultaneously. Organized is an understatement. You love working with people and know how to identify and drive the outcomes they need.

**Role and Responsibilities**:

- You will train, support, monitor client engagement and execute strategies to further develop existing client relationships.
- You will resolve issues by making timely, quality decisions or escalations.
- You will implement configuration changes to support client’s business needs.
- You will learn and use programming logic and SQL queries to address reported issues.
- You will identify, reproduce, and document bugs for the development team.
- You will prepare client feedback to the team for future enhancements.
- You will gain and maintain an expert understanding of Intellifi’s products as well as best practices for clients and customers.
- You will coordinate sales and support efforts with our developers, account management and product development teams, as well as other departments
- You will track and report on key account metrics and communicate client progress.

**Skills and Qualifications**:

- You have exceptional verbal and written communication skills
- You have a minimum of 2 years professional experience utilizing strong client service, ideally in a customer success role or related department.
- You are passionate for driving value and delivering exceptional client experience.
- You have a strong technological background, with high proficiency in Microsoft Office, Microsoft Windows, etc. (prior experience in a SaaS and/or tech product environment considered an asset)
- You have a proactive mindset, able to think outside the box to employ creative problem solving and solutions.
- You are comfortable and confidence leading 'in person' live online meetings and training sessions.
- You work well in a team and independently
- You have a strong attention to detail and time management
- You are self-motivated and self-managing
- Some past business-to-business sales or customer support experience would be a strong asset

**Benefits and Perks**

Some of the benefits we offer at Intellifi include:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements
- Education reimbursement
- Training and mentoring programs
- And more

**About Us**

Welcome to Intellifi, where our mission is “Lending Solutions Simplified”. This is more than tagline for us - it’s our commitment to every customer, business partner and team member.

While we have decades worth of experience and expertise in Commercial Services and Technology, Residential Services, and Residential Technology, we aren’t standing still. From the adventurous start ups to the established institutions with billions in assets, and to those we have yet to serve, we owe it to our dozens of clients to always be moving forward.

At Intellifi we believe that a culture of innovation, creativity and partnership is what enable us to provide executable end-to-end solutions to the various lenders in the residential and commercial industry in Canada. Where hi-tech meets hi-touch, we are a team of experts providing a selection of technology products and lending operations services that helps create efficiency in loan management for both our clients and their customers.

**Equal Opportunity Employer**

**We want to hear from you

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