Customer Success Analyst and Executive Assistant
6 months ago
**Job Summary**
**Duties & Responsibilities**:
**Customer Success roles**:
- Understand customer needs and thoughts through regular, proactive interactions
- Create performance reports, dashboards, and insights for customers.
- Support the service delivery teams to make compelling client presentations.
- Provide field feedback to sales, marketing and operations teams to improve service delivery
- Analyze customer data and competitor offers to identify potential churn signals
- Report on NPS and customer experience through data from surveys, telephone and in-person interviews and ‘pulse checks'
- Ensure that customer issues are resolved promptly, before they become problems
- Maintain a positive company image by implementing client-related events and programs.
- Help the sales team upsell services relevant to client needs
- Prepare and deliver critical incident reports and RCAs
- Follow up with new clients to ensure successful onboarding
**Meeting Coordination**: Prepare agendas, attend and document meetings, and follow up on action items. Organize executive and leadership team meetings, including logistics and catering.
**Document Management**: Maintain and organize important documents, reports, and files. Assist in preparing and proofreading documents, reports, and presentations.
**Project Support**: Provide administrative support for special projects initiated by the CEO, which may include research, data analysis, and reporting.
**Client Relations**: Assist in maintaining positive client relationships through effective communication and customer service.
**Confidentiality**:Handle sensitive and confidential information with the utmost discretion and maintain the highest level of professionalism.
**Office Management**:Oversee the smooth operation of the CEO's office, including ordering supplies, managing office equipment, and ensuring a professional and organized workspace.
**Other Duties**:Perform other administrative tasks as required to support the CEO and the executive team.
**Qualifications**:
- Bachelor's degree in business administration, management, or a related field is preferred.
- Proven experience as an executive assistant or in a similar administrative role, preferably within the IT services industry.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Exceptional communication skills, both written and verbal.
- Proficiency in office software, including Microsoft Office Suite and calendar management tools.
- Ability to handle sensitive information with the highest level of confidentiality and professionalism.
- Strong problem-solving and multitasking abilities.
- Detail-oriented, with a proactive and positive attitude.
- Knowledge of IT services and terminology is a plus.
Powered by JazzHR
JvQ65vZUFg
-
Client/Customer Success Manager
4 weeks ago
Markham, Canada Metergy Solutions Full timeMarkham, ON L6G 1B3, CanadaReq #1485Monday, November 4, 2024Role: Client Success ManagerStatus: Full TimeReports to: Director, Client SuccessDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved...
-
Customer Success Manager
3 months ago
Markham, Canada Bittele Electronics Inc. Full timeBittele Electronics is a well-established and growing electronics company. We take pride in being one of the leading electronics manufacturers in Ontario, Canada. We serve customers worldwide but mainly in the USA and Canada. With production facilities in China and Canada, we are securing a strong brand and reputation in low volume Turn-key PCB assembly in...
-
Customer Service Analyst
4 months ago
Markham, Canada Jonas Club Software Full timeJob DescriptionCustomer Support AnalystJonas Software – Club DivisionWe are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the...
-
Customer Success Representative
7 months ago
Markham, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...
-
Senior Financial Analyst
4 weeks ago
Markham, Canada MXA Talent Solutions Full timeSr. Financial Controls Analyst Markham Ontario / Hybrid work modelUp to $100k plus pension plus Bonus, full group health benefits, education assistance and more perks!Key criteria the successful candidate must possess:CPA (or nearly completed)Demonstrated leadership experience from previous employmentGreat communication skills- will be presenting to the...
-
Client/Customer Success Manager
4 weeks ago
Markham, Canada Enercare Inc. Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Customer Success Lead
6 months ago
Markham, Canada Dealer-FX Group Full timePosition Summary: Since 2007, Dealer-FX has been transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to...
-
Senior Financial Analyst
4 weeks ago
Markham, Canada MXA Talent Solutions Full timeSr. Financial Controls Analyst Markham Ontario / Hybrid work modelUp to $100k plus pension plus Bonus, full group health benefits, education assistance and more perks!Key criteria the successful candidate must possess:CPA (or nearly completed)Demonstrated leadership experience from previous employmentGreat communication skills- will be presenting to the...
-
Senior Financial Analyst
4 weeks ago
Markham, Canada MXA Talent Solutions Full timeSr. Financial Controls Analyst Markham Ontario / Hybrid work modelUp to $100k plus pension plus Bonus, full group health benefits, education assistance and more perks!Key criteria the successful candidate must possess:CPA (or nearly completed)Demonstrated leadership experience from previous employmentGreat communication skills- will be presenting to the...
-
Customer Solution Analyst
4 months ago
Markham, Canada Jonas Construction Software Full timeJob Details: Customer Solutions Analyst Jonas Software - Construction Division The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by...
-
Executive Assistant
7 months ago
Markham, Canada Intellifi Full time**Executive Assistant**: **Markham, ON** **Salary Range**:$55,000 - $70,000/yr **Role and Responsibilities**: - Provide support to Executive Leadership Team as needed - Management of executive calendars, scheduling and rescheduling of meetings - Preparing agendas, minutes, action lists - Support preparing budget and staffing reports - Support preparing...
-
Executive Assistant
7 months ago
Markham, Canada Intellifi Corporation Full time**Role and Responsibilities**: - Provide support to Executive Leadership Team as needed - Management of executive calendars, scheduling and rescheduling of meetings - Preparing agendas, minutes, action lists - Support preparing budget and staffing reports - Support preparing presentation material including power point and white paper - Support preparation...
-
Product Analyst
13 hours ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: - Job Summary - Reporting to the Product Manager, the Product Analyst is a supportive role, that will assist in project managing the critical path of product launches from concept to execution. This highly cross-functional role facilitates the on-strategy and timely delivery of the Stage Gate process for new...
-
Customer Success Specialist
7 months ago
Markham, Canada Pathway Communications Full time**About us** **Job Title**:Customer Success Specialist **Location**:Markham,Ontario **Job Type**: Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...
-
Executive Assistant
6 months ago
Markham, Canada Miller Waste System Full time**Location**: Markham, ON (onsite) **Position Type**: Full-time - permanent **Reporting**: President & CFO **Travel**: Required, ad hoc Miller Waste Systems is a waste diversion company. We provide waste management solutions which prioritize resource recovery and environmental protection for future generations, while remaining committed to the health &...
-
Customer Success Specialist
2 months ago
Markham, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
-
Customer Success Specialist
4 weeks ago
Markham, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
-
Sales Executive
2 months ago
Markham, Canada Waterford Executive Full timeOur client, a leading distributor/dealership selling advanced, state of the art Photo Copiers and Printers located in Markham, is currently seeking a professional and experienced Sales Executive to join its Toronto-based team. Reporting to the Sales Manager, this individual will be directly responsible for the development and performance of all sales...
-
Customer Success Specialist
6 months ago
Markham, Canada Pathway Communications Full time**About us** **Job Title**: Customer Success Specialist **Location**: Markham, Ontario **Job Type**:Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...
-
Bilingual Executive Assistant
7 months ago
Markham, Canada Pacific Smoke International Inc Full time**BILINGUAL** **EXECUTIVE ASSISTANT** - at Pacific Smoke International Inc. - Hybrid (1-3 days on-site) **Do you believe that a company’s success depends on its people?** If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for an Executive Assistant to join our scaling organization. At...