Bilingual Technical Support Specialist

7 months ago


Scarborough, Canada TEK Group Full time

*Job Description:

- *Summary: *

Responsible for supervisin

the manufacturing and insta

ation of
- puter or com
- er-relate
- quipment and com

nts. *Majo
- ob Duties:

- * Test and image d
- tops and laptops.
- Maintain, analyze, and
- ubleshoot, software and computer peripheral
- Ability to setup, configure and add

l hardwar
- Assist Corporate

sk Side Support technici

s with large IMAC’s.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC’s, laptop, monitors, printers, and other related hardware. *Education/Experience:

- * High School Diploma or GED required.
- Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required. *Skills and Competencies:

- * Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Client is looking for agent who have experience in Enterprise type support environment.
- In depth knowledge of Windows 10.
- Prior experience with Win10 rollouts is a preference.
- Phone support skills and clear communication is a must.
- Bilingual technical support for Private Client Division. Job Types: Full-time, Permanent Pay: $20.00-$24.00 per hour Expected hours: 40 per week Schedule:

- 8 hour shift
- Day shift
- Monday to Friday Experience:

- windows 10: 5 years (preferred)
- Windows Remote Desktop: 5 years (preferred)
- Technical support: 5 years (preferred) Language:

- French (preferred) Work Location: In person



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