Inside Sales Representative

4 days ago

Richmond Hill, Canada Compugen Inc Full time

**Position: Inside Sales Representative**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

This position supports the sales team efforts in improving sales and customer satisfaction by ensuring configurations, quotes, orders, and customer queries are addressed in a timely manner.

**Responsibilities**:

- Providing ongoing support and administrative assistance to the Sales Account Executive and Compugen customers
- Direct contact with the customer and ensures they have a high level of confidence in our ability to satisfy their requirements and expectations
- Ability to manage orders through large deployments
- Supply quotes to customers in a timely and effective manner
- Check purchase orders for accuracy against the quote and/or standards before entry or sending to the Inside Sales Support Representative for entry
- Manage orders throughout the life of the order from entry to delivery
- Liaise with Administrative, Technical, and Operations departments in order to provide expedited order flow and successful resolution of customer requests
- Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
- Manage evaluation of products and solution offerings
- Successfully promote and champion Compugen as a full-service business IT systems integrator
- Maintain and develop a high level of knowledge of new technology and Compugen’s product and solution offerings
- Prepare product transitioning and product roll-out for assigned accounts

**Qualifications**:

- You should be an energetic, professional, dedicated, and positive individual who feels empowered to take ownership of their customers and take whatever action is necessary to resolve account related problems
- Knowledge of marketing procedures, computer product technology (hardware, software and networks) and sales cycles
- Exceptional attention to detail and excellent communication skills
- Ability to multitask managing multiple requests in parallel
- Adaptability and flexibility are critical skills
- Experience in the IT industry and technical product knowledge is an asset
- A philosophy that customer service is meaningful above all and an ability to resolve customer needs in a creative and effective manner is the key success factor of this role
- Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
- Experience working in a value-added reseller or distribution channel experience would be beneficial
- Post-Secondary education or 2+ years’ work-related experience
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

Permanent, Full-time

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