Contract Manager

3 weeks ago

Toronto, Canada WCG Services Full time

**Program**: Employment Services

**Location**:Hybrid Role (predominantly remote; however, will be required to travel to various locations across Canada as needed)

***Who we’re looking for**:
**Contract Manager**

Like WCG, you believe in the power of work to transform lives. You succeed through your positive relationships with your partners and stakeholders. Utilizing your relationship skills and knowledge of employment services, you work collaboratively with Employment Services Service Providers to ensure positive performance, continuous improvement and compliance with the Employment Services programs, policies, and procedures. As the Contract Manager, you are accountable for the commercial and contractual relationship with Contractors.

**What you’ll do**:

- Manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards
- Ensure that Service Providers are managed in line with the Service Provider Management Framework
- Review reporting and monitor performance and contractual compliance
- Oversee customer service to ensure that customer KPI requirements are met and that an elevated level of customer service is maintained
- Ensure the operation complies with WCG’s policies relation to Information security and Data protection.
- Protect all information assets from unauthorized access, disclosure, modification, destruction & interference
- Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met.
- Communication policy or contract changes and ensure stakeholders understand and implement updated requirements.
- Ensure contractors are delivering on the key terms of the contract and report on compliance to flag material risks
- Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums
- Drive a continuous improvement mindset, leading program management to develop and monitor action plans to improve and optimize performance, and ensuring lessons are learned from challenges and solutions are developed and implemented.
- Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver.

**What you bring**:

- A post-secondary degree, or diploma in leadership or business/management, preferred
- Minimum five years combined progressive strategic leadership and contract management experience in the field of Employment Services.
- Must successfully pass a Criminal Record Check
- Flexibility and the ability to work in different locations and travel as required

**What we offer**:

- Competitive salary
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, see the full Job Description **here**.

WCG is strengthened by diversity. We are_ _committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCGCAN2

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