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Contract Manager
4 months ago
What You Will Do:
Oversee the activities of RPS and TMS service providers to ensure contract compliance and high-quality service delivery. Responsible for leading day-to-day management of all contract management and governance tasks including governance meeting series (integrated leadership, joint delivery workstreams, service provider alignment committee), Quality Management System, contract amendments, contract modernization and innovation items, Change Management, Formal Communications (Direction Notices, PINS), Key Performance Indicators (KPI's) and Contract Strength Assessment. Lead, or participate as assigned, to joint workstream teams, contributing to process development, achievement of annual deliverables and continuous improvement initiatives, aligned goals, reporting, etc for both RPS and TMS. Lead, monitor and participate in the scoring of all RPS and TMS Key Performance Indicators (KPI’s), managing performance issues and work in partnership with peers on corrective solutions. Lead internal audit and quality audit reviews, required to support MSA requirements as assigned by the Director, Contract Management, including collaboration and coordination with internal business units conducting the same. Ensure quality management framework is well defined and processes and procedures are followed consistently to ensure compliance and conformance of Service Providers. Ensure workstreams use same defined processes and procedures for conducting quality control within their area. Work with external Service Providers and regional peers to optimize the value of assets through the analysis of property efficiencies and identifying opportunities for improved performance. Identify and report trends regarding quality assurance, contract compliance, performance levels, expenditures, and project schedules. Recommend plan of action to address recurring challenges and conduct on-going best practices and benchmarking. Support the initiatives and needs of other business units in relation to oversight of the outsourced service contracts with RPS and TMS, including coordination with the Project Management Service Provider (PMSP) oversight team where appropriate. Collaborate with all business units overseeing the service providers to provide MSA clarifications as required. Facilitate implementation of change through the application of change management methodology.
Who We're Looking For:
Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role. Results driven leader, motivated by a sense of performance excellence urgency and a keen attention to detail. Possess solid experience in contract management and outsource governance on a comprehensive portfolio of buildings. Have an understanding of facility operations as a business, including leasing, maintenance, tenant relations and general administration and reporting. Demonstrated strong project management skills and knowledge of project management principals, standards, and best practices. Sound stakeholder management skills and experience finding solutions with diverse teams. Strong communication (written and verbal) and relationship building skills, balanced with the ability to influence and present at all levels. Demonstrated knowledge and/or experience in quality management principals, quality assurance and/or auditing techniques. Ability to prioritize and manage multiple tasks at the same time. Ability to adapt quickly to new situations, problem solve and affect positive change in a dynamic environment. Demonstrated proficiency in creating and working with documents in MS Word, Excel, PowerPoint and Power BI. Bachelor’s Degree or college diploma in Business Administration or Commerce with a concentration in real estate – or a combination of education, training and experience deemed equivalent. Certification in property management, quality assurance or any other applicable designations are also required. Minimum of 5 years of experience and/or knowledge in any of the following: Outsourcing and contract management Quality Assurance Property Management and Facility Operations Project Management ·Change Management Capital Investment planning and capital program management Lease administration Demonstrated business and financial acumen The salary range for this position is $99,800 to $149,700 with a corresponding job level of P5. Closing date: Wednesday, June 5th, 2024 at 11:59 AM EST (noon).Please note that interviews will occur on a rolling basis until the positions are filled.