Contract Manager

6 months ago

Toronto, Canada Infrastructure Ontario Full time

**Job Purpose**:
We are seeking a dynamic and forward-thinking leader to support the Director, Contract Management in oversight of the Master Service Agreements for: Real Property Services (RPS), and Transaction Management Services (TMS)with a focus on fostering a culture of continuous improvement.

The Contract Manager will build and maintain functional and collaborative relationships within IO and across all external service providers, with a focus on integrated leadership, quality management, service provider relations, contract management (communications, compliance, disputes, contract negotiations), performance management (KPIs) and continuous improvement. This role will interact with the Senior Management team to implement and oversee alignment of goals to advance strategic priorities. Teamwork, collaboration, strong organizational, and communication skills are essential in this role to achieve the highest level of success.

**Flexible Location: Toronto, Ottawa, Guelph, Kingston Office**

**What You Will Do**:

- Oversee the activities of RPS and TMS service providers to ensure contract compliance and high-quality service delivery.
- Responsible for leading day-to-day management of all contract management and governance tasks including governance meeting series (integrated leadership, joint delivery workstreams, service provider alignment committee), Quality Management System, contract amendments, contract modernization and innovation items, Change Management, Formal Communications (Direction Notices, PINS), Key Performance Indicators (KPI's) and Contract Strength Assessment.
- Lead, or participate as assigned, to joint workstream teams, contributing to process development, achievement of annual deliverables and continuous improvement initiatives, aligned goals, reporting, etc for both RPS and TMS.
- Lead, monitor and participate in the scoring of all RPS and TMS Key Performance Indicators (KPI’s), managing performance issues and work in partnership with peers on corrective solutions.
- Lead internal audit and quality audit reviews, required to support MSA requirements as assigned by the Director, Contract Management, including collaboration and coordination with internal business units conducting the same.
- Ensure quality management framework is well defined and processes and procedures are followed consistently to ensure compliance and conformance of Service Providers. Ensure workstreams use same defined processes and procedures for conducting quality control within their area.
- Work with external Service Providers and regional peers to optimize the value of assets through the analysis of property efficiencies and identifying opportunities for improved performance.
- Identify and report trends regarding quality assurance, contract compliance, performance levels, expenditures, and project schedules. Recommend plan of action to address recurring challenges and conduct on-going best practices and benchmarking.
- Support the initiatives and needs of other business units in relation to oversight of the outsourced service contracts with RPS and TMS, including coordination with the Project Management Service Provider (PMSP) oversight team where appropriate.
- Collaborate with all business units overseeing the service providers to provide MSA clarifications as required.

**Who We're Looking For**:

- ** Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.**:

- Results driven leader, motivated by a sense of performance excellence urgency and a keen attention to detail.
- Possess solid experience in contract management and outsource governance on a comprehensive portfolio of buildings.
- Have an understanding of facility operations as a business, including leasing, maintenance, tenant relations and general administration and reporting.
- Demonstrated strong project management skills and knowledge of project management principals, standards, and best practices.
- Sound stakeholder management skills and experience finding solutions with diverse teams.
- Strong communication (written and verbal) and relationship building skills, balanced with the ability to influence and present at all levels.
- Demonstrated knowledge and/or experience in quality management principals, quality assurance and/or auditing techniques.
- Ability to prioritize and manage multiple tasks at the same time.
- Ability to adapt quickly to new situations, problem solve and affect positive change in a dynamic environment.
- Demonstrated proficiency in creating and working with documents in MS Word, Excel, PowerPoint and Power BI.
- Bachelor’s Degree or college diploma in Business Administration or Commerce with a concentration in real estate - or a combination of education, training and experience deemed equivalent.
- Certificatio

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