Customer Service Specialist

3 weeks ago


North York, Canada Del Condominium Rentals Full time

**Customer Service Specialist**

**Scope and General Purpose of Job**:
The Customer Service Specialist is responsible for caring for the needs of both our valued tenants and owners. CSS’s will represent the company throughout the entire client tenure providing a positive, professional and rewarding experience at all times.

The Customer Service Specialist is responsible Providing support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

**Responsible to**:
Customer Service Manager

Main Duties

Financial

1. Develop and maintain understanding of Owner and Tenant ledgers and all charges applied to either

2. Ensure proper Managerial sign off for any rebates prior to communicating to the client

Administration

1. All communication must be performed in a positive, professional and upbeat attitude

2. All communication performed in a timely fashion

3. All complaints must be resolved in a timely fashion, seeking Managements assistance when required

4. All clerical work is to be organized, efficient and error free

Operational

1. Responsible for communicating to team all owners wishing to terminate their MAR

2. Responsible for communicating to team all tenants wishing to terminate vacancy

3. Responsible for communicating with Provident each month with respect to accounts in arrears

4. Assist DOCS in the process of releasing deposits to clients when leaving our program

General

1. Report for duty

2. Maintain a high standard of personal appearance and hygiene at all times

3. Maintain a good rapport and working relationship with all team members

4. Attend and contribute to all team meetings or related activities

5. Ensure that the place of work and surrounding area is kept clean and organized at all times.

**Requirements**:
1. Respond to all tenant and owner’s, providing efficient and accurate information to best fulfill their inquiries

2. Process all forms required by both tenants and owners and ensure all forms are completed accurately

3. Communicate as necessary and required with regards to alterations or amendments pertaining to our clients

4. Schedule appointments as required by either owners, tenants or the company

5. Ensure all relevant documentation is loaded into company PMS for future reference

6. Ensure all departmental filing is processed efficiently, effectively and in a timely fashion

8. Handle all complaints in a positive and professional manner, using all resources to provide a resolution to the problem in a timely fashion

9. Consult Management should any problems arise that cannot be resolved in a timely manner

10. Any other task asked of management as long as not unethical, immoral or illegal.

11. Assist coverage of renewal and reception desk as and when required

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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