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Customer Service Specialist

1 month ago

North York Ontario, Toronto, Canada Frew Energy Limited Full time

Role Summary

Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.


Duties and Responsibilities

  • Supervise the daily operations of the Customer Service Department
  • Work with Sales and Operations to provide accurate and timely service to the customer
  • Metrics reporting, new employee training, and troubleshooting
  • Build, mentor, and lead a high-performing team to deliver exceptional customer service
  • Investigate and quickly resolve system issues position requirements


Position Requirements

  • Intermediate/ advance Access skills
  • Intermediate /advance excel skills. (V-Look ups, Pivot Tables)
  • Excellent written and verbal communication skills
  • Strong problem identification and problem resolution skills
  • Must be organized, meticulous, detail-oriented and ability to track outstanding duties/tasks
  • Minimum of two (2) years team leadership experience in Customer Service
  • Ability to work independently and as a part of a team.
  • High level of integrity and work ethic
  • Self-motivated


Please note this position is on-site at 3993 Keele Street, Toronto, ON

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