Customer Relations and Sales Specialist

2 weeks ago


North York, Canada Gabe Clothing Ltd. Full time

**Job Title: Customer Relations and Sales Specialist**

Gabe Clothing Ltd. (Gabe), a Canadian clothing manufacturer and premium blanks supplier is currently looking for a customer relations and sales specialist for our Toronto office. You will act as the first point of contact with new customers and will be responsible for providing product knowledge, quotations, and feedback. We are looking for someone with a keen understanding of fashion manufacturing and a talent for building strong client relationships.

**Job Description / Responsibilities**:
1) Customer service - complete participation in the customer journey from initial contact, inquiries, revisions, sales, and until they receive their final order
- Recommend services based on customer needs
- Manage client records and build long-lasting relationships with customers who have a passion for building a fashion brand
- Order Management: processing POs, following up any order adjustments, revisions, ETA, pick up/delivery, and all other order related communications
- Coordinate any external customization services (for example, passing along customer requests to printing/ embroidery partners)
- Being a point of contact that connects customers to all other teams, i.e. sales, marketing, production
- Interacting with production and warehouse to provide updates on all orders with the customers
- Assist customers during showroom visitations

**Required Skills**:

- Strong interpersonal and communication skills
- Proficiency in customer relationship management (CRM) software or willingness to learn
- Strong organizational skills
- Upbeat and positive attitude
- Ability to multitask and prioritize tasks effectively

Bonus Skills:

- Graphic design (creating visual mock-ups with customer submitted graphics)

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M3J1Z5: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-04-01



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