Revenue Performance and Quality Assurance Analyst

3 months ago


Ottawa, Canada City of Ottawa Full time

Requisition ID: 14464
Department: Finance and Corporate Services Dept.
Service: Revenue Service
Branch: Customer Accounts Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $78 367,38 - $95 355,26 annually (2024 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Finance & Accounting
Application Close: 04/10/2024

**JOB SUMMARY**
- The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.- You are responsible for: conducting preliminary and in depth analyses of complex section/unit data, supporting quality assurance programs for the customer service, collections, assessment and billing sections in the Revenue Service; maintaining and evaluating the quality assurance program and performance metrics in the Revenue Service; participating in and providing input into complex customer service, collection, assessment and billing related matters and decision-making; and assisting with communications. You also: draft new and maintain related policies and procedures; assist with the collection of documentation, calculations and explanations/rationales for Court proceedings; support monthly and year-end reviews; respond to written and verbal inquiries and complaints from various internal and external parties; and support the Coordinator with the monitoring of daily functions, identifying discrepancies and/or performance issues, and providing recommendations for training and/or possible solutions.**EDUCATION AND EXPERIENCE**
- Completion of 4 year university degree in Business Administration, Commerce, Finance or a related field- Minimum of 4 years of experience municipal finance setting, with direct experience in customer service or collections**CERTIFICATIONS AND LICENCES**
- Completion of Municipal Tax Administration Program (MTAP) from OMTRA**KNOWLEDGE**
- Legislation related to assessment, billing, collections, water and tax
- Quality assurance practices and procedures
- Working knowledge of relational databases and storage of data
- Method of conducting audits as well as investigative and monitoring techniques
- Business process review and re-engineering concepts and methodologies
- Research, environmental scanning techniques
- Data collection techniques, data synthesis, validation and analysis methods and techniques
- Performance measurement, benchmarking and best practices principles as well as outcome-based management techniques
- Concepts of quality assurance/quality improvement and performance-based service system
- Consultation, presentation and negotiation techniques
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.

**COMPETENCIES, SKILLS AND ABILITIES**
- Analyze data emanating from a variety of sources; identify problems, gaps, etc., undertake cost-benefit analysis to develop the best option/recommendations
- Develop/recommend innovative and creative ways in which quality assurance and improvement issues can be addressed and resolved
- Conduct research to keep abreast of changes/trends in the best practices, industry benchmark, service protocols, standards, etc., and determine the need and mechanisms to incorporate required changes into service delivery
- Strong research and analytical skills
- Capable of multi-tasking, managing multiple priorities and tight deadlines
- Innovative, analytical problem solver and results-oriented within an environment where risks must be continually balanced
- Contribute to team work, foster strong working relationships with management, staff and colleagues
- Independent, able to work with mínimal supervision
- Good interpersonal, oral and written communication skills
- Self directed, independent and resourceful
- Utilize integrity, commitment to achieving results

**WHAT YOU NEED TO KNOW**
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.



  • Ottawa, Canada Atlantis IT group Full time

    **Quality Assurance Analyst** **Ottawa, ON** **Long Term Contract** **Key Areas of Responsibilities**:


  • Ottawa, Canada Maximus Full time

    Company Profile: **About Maximus** Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden...


  • Ottawa, Ontario, Canada Slice Labs Inc. Full time

    About the RoleWe are seeking a skilled Senior Quality Assurance Analyst to join our team at Slice Labs Inc. in Canada.Job SummaryThe ideal candidate will have a strong background in software testing and quality assurance, with a proven track record of ensuring high-quality products.Key ResponsibilitiesDevelop and document comprehensive software testing plans...


  • Ottawa, Canada Youth Services Bureau of Ottawa Full time

    **Location**: Ottawa, Ontario **Reports to**: Director, Quality Assurance and Standards **Employment Status**: Permanent, Full-time **Bargaining Unit Status**: Excluded **Annual Salary**:$62,088.00 - $74,630.40 **Language requirement**: English is essential; Bilingualism (English & French) is preferred **Closing date**: October 13th,...


  • Ottawa, Canada AccorHotel Full time

    Reporting to the Director of RevenueManagement the RM Analyst is responsible to support the hotelCommercial Strategy team with reporting and data analysis. The rolesupports the DRM in their efforts to improve and maintain dataquality efforts in all areas of revenue reporting. The role alsofacilitates system maintenance tasks including but not limited torate...

  • Quality Analyst

    4 days ago


    Ottawa, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Quality Analyst is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 9001, ISO 13485, FDA 21 CFR Part...


  • Ottawa, Ontario, Canada S I Systems Full time

    Senior Quality Assurance RoleWe are seeking an experienced Senior Quality Assurance Analyst to join our team at S I Systems. The ideal candidate will have a strong background in testing Customer Information Systems in the utilities industry, with a minimum of 7 years of experience.Job Overview:The successful candidate will be responsible for ensuring the...


  • Ottawa, Canada Alterna Savings Full time

    **Scope of Position** **Major Responsibilities** - Functional, system integration and user acceptance testing which includes test planning, creation of test cases and test data, test execution and verification of test outcomes - Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and...


  • Ottawa, Canada Cowan Insurance Group Full time

    You are a highly **effective communicator**! You are **organized** and like **supporting** your team by coordinating and facilitating day-to-day activities. You get satisfaction from **providing solutions** to clients and colleagues! If your answer is yes, check out this **Quality Assurance and Training Analyst** role at Cowan Insurance Group. **What’s...

  • Quality Analyst

    4 days ago


    Ottawa, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe Quality Analyst is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 9001, ISO 13485, FDA 21 CFR Part...


  • Ottawa, Canada Atlantis IT group Full time

    Hi , Hope you are doing good ! Please find the below urgent position with me if you are available in the job market, please reply with your updated resume. **Quality Assurance Analyst** **Ottawa, ON** **Long Term Contract** **Key Areas of Responsibilities**:

  • Lease Analyst

    6 months ago


    Ottawa, Canada BGIS Full time

    **Who We Are** **SUMMARY** Reporting to the Accounting Manager, the **Lease Analyst - Revenue **is responsible for the preparation of monthly/quarterly and annual reports for a portfolio of retail properties across Canada. The incumbent is also responsible for bookkeeping and reconciliations as well as providing support and guidance to team members in the...


  • Ottawa, Canada Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Ontario, Canada Rewind Software Full time

    We are Rewind Software, a fast-growing startup backed by top investors. Our mission is to protect critical business data in the cloud with our backup service.OverviewWe are seeking an experienced Senior Revenue Operations Manager to support the Revenue organization, specifically the Sales, Partnerships, and Customer Support functions. The ideal candidate...

  • Quality Assurance

    6 months ago


    Ottawa, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Development team as a QA Analyst. This diverse team of tech-savvy builders and problem solvers embraces digital transformation, and the...


  • Ottawa, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Ottawa, Canada Valsoft and Aspire Operating Group Full time

    **Revenue Operations Manager - Hybrid - Ottawa** As the Manager of Revenue Operations in our SaaS business, you will play a pivotal role in optimizing and aligning our revenue-generating functions. This position requires a strategic thinker with a deep understanding of SaaS revenue models, sales processes, metrics, and customer lifecycle. You will...


  • Ottawa, Canada Fullscript Full time

    Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements — all in one place. Since 2011, Fullscript has enabled over 90,000 practitioners...


  • Ottawa, Canada Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...


  • Ottawa, Canada Serco North America Full time

    Position Description: **SUMMARY/PURPOSE**: - Responsible for ensuring the highest standards of maintenance and operational efficiency within the facility. This role involves overseeing quality control processes, performance metrics, and continuous improvement initiatives to enhance service delivery and client satisfaction. - Exceptional communication skills...