Junior Quality Assurance Analyst

2 months ago

Ottawa, Canada Youth Services Bureau of Ottawa Full time

**Location**: Ottawa, Ontario

**Reports to**: Director, Quality Assurance and Standards

**Employment Status**: Permanent, Full-time

**Bargaining Unit Status**: Excluded

**Annual Salary**:$62,088.00 - $74,630.40

**Language requirement**: English is essential; Bilingualism (English & French) is preferred

**Closing date**: October 13th, 2024

**Schedule**: Hybrid, Monday to Friday (40 hours per week)

**Competition #**: 24-119

**Posted**:Internally/Externally

**About us**:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

The Junior Quality Assurance Analyst will support the Director of QA/QI in ensuring the quality and effectiveness of our programs and services. Their primary role will be to perform various functions, including data collection and analysis to identify trends and opportunities for process improvement. They will provide management with relevant insights to facilitate informed decision making in alignment of YSB’s goals and objectives.

**What you will do**:

- Assist in the development and implementation of quality assurance processes and procedures.
- Analyze, review, extract and summarize pertinent data from client records to meet data collection standards.
- Verify completeness and accuracy of client records ensuring compliance with established policies and procedures, Accreditation standards and funder requirements.
- Conduct quality assurance audits to maintain data integrity.
- Source, document and prepare reports to improve organizational services
- Coordinate service user requests between YSB and vendor.
- Collect data from multiple sources (primary, secondary, internal, and external) for analysis.
- Analyze and interpret data using statistical tools and software.
- Consult with Staff to resolve missing, incomplete or conflicting procedural information, ensuring optimal documentation and data integrity.
- Collaborate with management to identify and meet program/stakeholders needs for maximum benefit and satisfaction.
- Interpret raw data and identify patterns to provide clarity to non-technical audiences.
- Create visualizations (dashboards, flowcharts, graphs) to communicate business concepts to colleagues and other relevant stakeholders.
- Evaluate existing business practices and systems, offering suggestions for efficiency and compliance improvements.
- Investigate user complaints related to individual queries or system issues
- Track and report on department initiatives and status
- Support in maintaining databases and data systems, identifying new process improvement opportunities.
- Conduct operational research to recommend optimal solutions to complex challenges.
- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all YSB policies and procedures related to Occupational Health and Safety.
- Undertake additional tasks as assigned by supervisor.

**This opportunity may be right for you if you have**:

- Relevant undergraduate degree (i.e.: computer science, finance, or business administration)
- Minimum 2 years’ experience in a similar role. preferably in the social services sector
- Direct knowledge of database management and various data retrieval methodologies, including data importing to spreadsheets, graphs, etc.
- Demonstrated knowledge of project management principles, methodologies, and tools (e.g. Agile, Scrum, Kanban)
- Proficiency in Microsoft office suite
- Highly organized with a proven track record of delivering projects on time.
- Effective communication skills, both written and verbal
- High proficiency in Excel, including creating dashboards, data analysis and manipulation.
- Experience using data reporting tools like Power BI, Tableau is an asset
- Strong analytical skills, innovative problem-solving abilities and critical thinking
- Strong interpersonal skills and ability to collaborate with cross functional teams
- Experience handling confidential information

**You get bonus points if**:

- You have worked in a social service sector;
- You have string knowledge of process improvement such as Lean methodology, Six Sigma
- You have proven experience in quality assurance or a related field

**What we offer**:

- An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
- 15 days of annual vacation + 1 personal day;
- 100% YSB-paid group health benefits for eligible employees; (my comment is above. I would offer benefits to make the role more attractive.
- A team where you get to be yourself everyday a

  • Senior Quality Assurance Lead

    4 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    ### Job Description #### Role Summary We are seeking a highly skilled Senior Quality Assurance Analyst to join our team at Assent. As a Senior Quality Assurance Analyst, you will play a critical role in ensuring the quality of our products and technical processes. #### Key Responsibilities * Collaborate with cross-functional Agile teams to ensure quality...

  • Senior Quality Assurance Lead

    4 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    ### Job Description #### Role Summary We are seeking a highly skilled Senior Quality Assurance Analyst to join our team at Assent. As a Senior Quality Assurance Analyst, you will play a critical role in ensuring the quality of our products and technical processes. #### Key Responsibilities * Collaborate with cross-functional Agile teams to ensure quality...

  • Quality Assurance Analyst

    6 months ago

    Ottawa, Canada Atlantis IT group Full time

    **Quality Assurance Analyst** **Ottawa, ON** **Long Term Contract** **Key Areas of Responsibilities**:

  • Quality Assurance Analyst

    5 months ago

    Ottawa, Canada Maximus Full time

    Company Profile: **About Maximus** Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden...

  • Junior Financial Analyst

    4 months ago

    Ottawa, Canada Minto Group Full time

    We are currently seeking a Junior Financial Analyst Who we are: Bridgegreen Capital is an Ottawa-Based Single-Family Office, providing a range of advisory services including Wealth Planning, Tax and Estate Planning, Risk Management, Family Governance, Rising Gen Education and Succession Strategies to our shareholders. We cultivate a culture of...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Fuel Industries Full time

    Job Title: QA Senior AnalystFuel Industries is a leading interactive studio that combines advertising and entertainment to deliver innovative online experiences and mobile marketing programs for top brands. We're seeking a skilled QA Senior Analyst to join our team and contribute to the development of high-quality web applications, games, and interactive...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Fuel Industries Full time

    Job Title: QA Senior AnalystFuel Industries is a leading interactive studio that combines advertising and entertainment to deliver innovative online experiences and mobile marketing programs for top brands. We're seeking a skilled QA Senior Analyst to join our team and contribute to the development of high-quality web applications, games, and interactive...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Fuel Industries Full time

    Job Title: QA Senior AnalystFuel Industries is a leading interactive studio that combines advertising and entertainment to deliver innovative online experiences and mobile marketing programs for top brands. We're seeking a skilled QA Senior Analyst to join our team and contribute to the development of high-quality web applications, games, and interactive...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Fuel Industries Full time

    Job Title: QA Senior AnalystFuel Industries is a leading interactive studio that combines advertising and entertainment to deliver innovative online experiences and mobile marketing programs for top brands. We're seeking a skilled QA Senior Analyst to join our team and contribute to the development of high-quality web applications, games, and interactive...

  • Junior Laboratory Analyst

    5 months ago

    Ottawa, Canada Paracel Laboratories Full time

    **Who We Are**: Paracel Laboratories Ltd. is a full-service environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and microbiology and asbestos laboratories in Mississauga and Calgary. Additional service depots are located in Kingston, London, Niagara,...

  • Junior Laboratory Analyst

    5 months ago

    Ottawa, Canada Paracel Laboratories Full time

    **Who We Are**: Paracel Laboratories Ltd. is a full-service environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and microbiology and asbestos laboratories in Mississauga and Calgary. Additional service depots are located in Kingston, London, Niagara,...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Ottawa, Ontario, Canada Fuel Industries Full time

    Job Title: QA Senior AnalystFuel Industries is a leading interactive studio that combines advertising and entertainment to deliver innovative online experiences and mobile marketing programs for top brands.Job SummaryWe are seeking a highly skilled QA Senior Analyst to join our team. The successful candidate will be responsible for planning, designing, and...

  • Quality Assurance Analyst for Video Content

    3 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Quality Assurance Analyst for Video Content to review and ensure the quality of video content produced by our team.The successful candidate will have a degree in video production or a related field, and experience in video production and quality assurance. They should also have excellent communication and problem-solving...

  • Senior Quality Assurance Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Full time

    Job SummaryAssent Compliance is seeking a highly skilled Senior Quality Assurance Analyst to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our products and services.The ideal candidate will have a strong background in software testing and quality assurance, with a minimum of 7 years...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Full time

    Job SummaryAssent Compliance is seeking a highly skilled Senior Quality Assurance Analyst to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our products and services.The ideal candidate will have a strong background in software testing and quality assurance, with a minimum of 7 years...

  • Junior System Analyst

    1 month ago

    Ottawa, Ontario, Canada Assent Full time

    About AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies like yours navigate the complexities of supply chain management and achieve sustainability goals.Job SummaryWe are seeking a highly skilled Junior System Analyst to join our IT Support team. As a Junior System...

  • Junior System Analyst

    2 months ago

    Ottawa, Ontario, Canada Assent Full time

    About AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies like yours navigate the complexities of supply chain management and achieve sustainability goals.Job SummaryWe are seeking a highly skilled Junior System Analyst to join our IT Support team. As a Junior System...

  • Junior System Analyst

    2 months ago

    Ottawa, Ontario, Canada Assent Full time

    About AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies like yours navigate the complexities of supply chain management and achieve sustainability goals.Job SummaryWe are seeking a highly skilled Junior System Analyst to join our IT Support team. As a Junior System...

  • Junior Laboratory Analyst

    5 months ago

    Ottawa, Canada Paracel Laboratories Full time

    **Who We Are**: Paracel Laboratories Ltd. is a full-service environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and microbiology and asbestos laboratories in Mississauga. Additional service depots are located in Kingston, London, Niagara, Windsor, and...

  • Bilingual Junior Analyst

    5 months ago

    Ottawa, Canada Nanos Research Full time

    Nanos Research, a market research company is seeking a full time Bilingual Junior Analyst. Located on Sparks Street in Ottawa, Nanos Research is one of Canada’s leading research organizations. Research engagements range from conducting management consulting environmental scans, quantitative research, focus groups and providing general advice to...