Quality and Performance Manager

2 months ago

Ottawa, Canada Serco North America Full time

Position Description:
**SUMMARY/PURPOSE**:

- Responsible for ensuring the highest standards of maintenance and operational efficiency within the facility. This role involves overseeing quality control processes, performance metrics, and continuous improvement initiatives to enhance service delivery and client satisfaction.
- Exceptional communication skills to effectively interact with customers, users, and various stakeholders in the realm of facility management. Ensure smooth operations and foster positive relationships through clear, professional, and proactive communication.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
- Ownership of QMS (Quality Management Systems) and ISO 9001

**KEY RESPONSIBILITIES**:

- Develop and implement quality assurance protocols and performance metrics.
- Develop & maintain the QMS documentation, Quality Management Plan and an Annual QMS Management Review Report.
- Develop and integrate a Lessons Learned tracking and reporting system.
- Monitor and evaluate maintenance activities to ensure compliance with standards.
- Conduct regular audits and inspections of facilities and maintenance processes.
- Analyze data to identify trends, areas for improvement, and implement corrective actions.
- Collaborate with maintenance teams to develop and refine best practices.
- Prepare and present reports on performance metrics and quality assurance findings.
- Lead training programs to enhance staff skills and knowledge.
- Ensure compliance with health, safety, and environmental regulations.
- Manage budgets and resources effectively to optimize performance.
- Provide quality assurance through works inspections and process auditsComply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Other related duties relevant to this position as may be required.

Qualifications:
**EDUCATION /CERTIFICATIONS**:

- Bachelor’s degree in Facility Management, Engineering, Business Administration, or a related field.
- Certifications in Quality Management (e.g., Six Sigma, ISO 9001) are highly desirable.
- Valid Class G Driver’s License is required.
- Ability to obtain and maintain Secret Level II security clearance is required.
- Ability to pass a Pre-employment Alcohol & Drug Test.

**KNOWLEDGE and EXPERENCE**
- Minimum of 5 years of experience in facility maintenance or a related field.
- Proven experience in quality assurance and performance management.
- Familiarity with maintenance management software and tools.
- Knowledge of health, safety, and environmental regulations.
- Experience in budget management and resource allocation.

**SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving)**:

- Proficiency in utilizing quality and maintenance technology systems to oversee and enhance facility management operations.
- Ensure optimal performance and compliance by leveraging advanced tools and systems to monitor, evaluate, and improve facility processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data analysis and performance measurement tools.
- Leadership and team management skills.
- Attention to detail and a commitment to quality.
- Ability to work under pressure and manage multiple priorities.
- Strong organizational and time management skills.
- Capacity to handle stress and make decisions under pressure.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Performance Manager

    5 months ago

    Ottawa, Canada Thales Full time

    Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. For decades,...

  • Quality Manager

    6 months ago

    Ottawa, Canada Thales Canada Inc., Defence and Security Full time

    Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. For decades,...

  • Revenue Performance and Quality Assurance Analyst

    2 months ago

    Ottawa, Canada City of Ottawa Full time

    Requisition ID: 14464 Department: Finance and Corporate Services Dept. Service: Revenue Service Branch: Customer Accounts Branch Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 hours per week Affiliation: CIPP Salary Information: $78 367,38 - $95 355,26 annually (2024 rates of pay) Location: 100 Constellation, Nepean City: Ottawa,...

  • Quality Manager

    4 weeks ago

    Ottawa, Canada EORLA ALREO Full time

    **Position Overview** The **hiring salary range** for this position is from $105,836.25 to $121,705.35 The Quality Manager is responsible for ensuring adherence to the standards of quality and compliance across EORLA and is responsible to develop and oversee quality improvement. This role oversees the EORLA wide Quality Management System, and adherence to...

  • Quality Manager

    6 months ago

    Ottawa, Canada MMIST Full time

    **Quality Manager** Ottawa, ON Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa family of GPS guided parafoils, Space Recovery Systems, LaunchPADS Multi-Mission Manager, SkyLink Parachutist Navigation and Situational Awareness System, and other support...

  • Manager, Performance Measurement and Reporting

    6 months ago

    Ottawa, Canada Federation of Canadian Municipalities Full time

    The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government. **Position** **Manager, Performance Measurement and Reporting** **Department** **Growth & Development - Green Municipal Fund** **Classification** **Level 7** **Salary** **Our...

  • Administrative Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    Job TitleAdministrative Operations ManagerCompany OverviewInterrent Holdings Manager Limited Partnership is a leading provider of property administration services. We are committed to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking an experienced Administrative Operations Manager to join our...

  • Strategic Leadership Director for Asset Management and Performance

    2 weeks ago

    Ottawa, Ontario, Canada Workplace Safety and Insurance Board (WSIB) Full time

    OverviewThe Workplace Safety and Insurance Board (WSIB) is seeking a seasoned Strategic Leadership Director to lead the vision, direction, and leadership of its Division. This high-risk mandate presents significant challenges for the organization's financial position.Job DescriptionThis key role involves engaging management teams in delivering the divisional...

  • Quality Manager

    5 months ago

    Ottawa, Canada M CON Products Full time

    **Overview**: The primary responsibilities of the Quality Manager position include effective leadership and supervision of the Quality Control and Assurance team ensuring successful delivery of product inspections and testing to achieve desired schedule/standards, while meeting reporting and process control requirements. **Responsibilities**: -...

  • Automotive Technician

    2 weeks ago

    Ottawa, Ontario, Canada The 401 Group of Companies Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at The 401 Group of Companies. As a key member of our service department, you will be responsible for ensuring the highest level of performance and quality in vehicle maintenance and repairs.About UsThe 401 Group of Companies is a leading provider of automotive services, with a strong...

  • Quality Assurance Manager

    6 months ago

    Ottawa, Canada Equispheres Inc Full time

    **Quality Assurance Manager** **Who We Are**: **The Role** Equispheres is currently seeking an experienced **QA Manager **to join our growing technical and operations teams. We are fast-paced and demanding start-up environment, engaged in the continued development and commercialization of existing and future production processes. The QA Manager will...

  • Quality Oversight Manager

    8 months ago

    Ottawa, Canada GardaWorld Full time

    Reporting to the Regional Quality Assurance Manager, the Quality Oversight Manager (QOM) is responsible for overseeing compliance to Standard Operating Procedures (SOP) and ensuring the operation is meeting client expectations at all levels. Thorough and observant with a keen eye for detail, Quality Oversight Manager works closely with the frontline and...

  • Manager, Performance Marketing

    4 weeks ago

    Ottawa, Canada CIRA Full time

    Join the.CA team at CIRA and help shape what it means to be Canadian in the digital world! Our.CA domain is more than a web address—it's a symbol of Canadian pride and a cornerstone of our national digital presence. By managing over 3 million.CA domains, CIRA’s role is crucial in maintaining the.CA domain’s integrity and ensuring it supports the...

  • Quality Management Representative

    6 months ago

    Ottawa, Canada MD Financial Management Full time

    Requisition ID: 196229 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Quality Management Representative, you will be responsible for the overall success of the Quality Management team / MD Operations in Ottawa, Canada ensuring specific individual goals, plans, and initiatives are...

  • Quality Management Representative

    4 weeks ago

    Ottawa, Canada MD Financial Management Full time

    Requisition ID: 209460 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Quality Management Representative, you will be responsible for the overall success of the Quality Management team / MD Operations in Ottawa, Canada ensuring specific individual goals, plans, and initiatives are...

  • Quality Assurance Manager

    2 weeks ago

    Ottawa, Ontario, Canada Safariland Group Full time

    Join the Safariland Group as a Quality Assurance Manager to contribute your expertise in quality planning, inspection, and testing. As part of our team, you will develop and implement quality plans to ensure compliance with industry standards and customer requirements.About the RoleWe are seeking a skilled Quality Assurance Manager who will work closely with...

  • Manager, Performance Marketing

    3 weeks ago

    Ottawa, Canada Canadian Internet Registration Full time

    Join the .CA team at CIRA and help shape what it means to be Canadian in the digital world! Our .CA domain is more than a web address—it's a symbol of Canadian pride and a cornerstone of our national digital presence. By managing over 3 million .CA domains, CIRA’s role is crucial in maintaining the .CA domain’s integrity and ensuring it supports the...

  • Quality Assurance Manager

    1 week ago

    Ottawa, Canada Fabhr.ca Full time

    **Quality Assurance Manager** **FabHR - Ottawa, Ontario** FabHR is seeking a **detail-oriented and results-driven Quality Assurance Manager** to join our manufacturing team in Ottawa, Ontario. This position plays a key role in overseeing and executing quality assurance functions for sheet steel parts, weldments, and assemblies produced through various...

  • Director, Contract Management

    3 months ago

    Ottawa, Canada Canadian Partnership for Women and Children Full time

    Full proficiency in both English and French is a requirement for this position.About the JobThe Director of Policy and Advocacy is a key member of Cooperation Canada’s leadership and management team. You have the experience, and commitment, to push for effective and high-impact Canadian leadership on international cooperation. And you’re excited to...

  • Quality Manager

    6 months ago

    Ottawa, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...