Dental Quality Analyst

2 weeks ago

Ottawa, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

The Quality Analyst conducts independent and objective complex quality assurance assessments, interpreting and delivering results to Canadian Operations Business Partners collaborating with the OLP Business Partner Leads. They maintain and update current quality programs and provide analysis of quality metrics to identify, recommend and implement continuous improvements for Canadian Operations.

The Quality Analyst will collaborate closely with the Quality Strategic Initiatives and Solutions Team to ensure quality programs meet the needs of the business and align to Canadian Operations metrics and strategies.

**What will you do?**
- Conducts quality assurance assessments for ongoing quality programs.
- Delivery of quality assessments as defined in the Service Level Agreements in terms of quality, quantity, and timeliness, or as otherwise agreed upon with Business Partner while providing constructive feedback and recommendations for improvement and monitoring these improvements.
- Reporting and resolving process gaps found through assessments.
- Respond to assessment appeals from the Business Partners and communicate with various levels within the Business Unit
- Implementation of Quality best practices
- Make recommendations to Strategic quality team for enhancing quality programs that support Canadian Operations.
- Understand the importance of internal benchmarking requirements (quantity, quality & timeliness) & identify/create best practices within Quality.
- Present quality results and observations to the Business Unit’s leadership team partnering with OLP Business Partner Leads.
- Understand impact of Quality portion on budget targets.
- Actively participate in Calibration meetings.
- Accountable for performing Quality within Quality for team members.
- In conjunction with the Consultant/Manager, analyze quality data and present Quality findings through meetings with Business Partners and working closely with OLP Business Partner Leads.
- Identify training issues/gaps via error tracking (trending analysis)
- Subject Matter Expert on Quality driven projects and projects requiring updating of Programs.

**What you need to succeed**:

- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- University degree, possibly a certification / diploma, or college degree (or equivalent number of years of experience in the Insurance and Financial Services industry)
- ** Diploma in Dental Hygiene or Dental Assistant (CEGEP/College or University) with experience working in a dental clinic to be able to review complex claims and estimates**
- 3 + years’ work experience in Quality, and/or in Operations
- Strong written and verbal communication skills
- Demonstrate a collaborative and interactive style that initiates and facilitates discussion within the team.
- Strong time management skills
- Customer obsession mindset
- Ability to collaborate with colleagues and business partners.
- Ability to influence and make recommendations.
- Solution focused mindset

**In-depth knowledge of**:

- Quality assessment processes, recording tools.
- Scoring, sampling and reconciliation methodology
- Quality Framework and Guiding Principles
- Microsoft Office software
- Business area processes, controls, and systems
- Regulatory and legislative environment

**Basic knowledge of**:

- Generally Accepted Auditing Standards
- Risks
- Budgeting

**What’s in it for you?**
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Pension, stock and savings programs to help build and enhance your future financial security.
- Wellness programs that support the three pillars of your health - mental, physical and financial.
- We are thrilled to be recognized by** Excellence Canada** with their top-level certification, the **Canada Order of Excellence for Mental Health at Work

  • Quality Analyst

    4 days ago

    Ottawa, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Quality Analyst is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 9001, ISO 13485, FDA 21 CFR Part...

  • Quality Analyst

    4 days ago

    Ottawa, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe Quality Analyst is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 9001, ISO 13485, FDA 21 CFR Part...

  • Dental Operations Coordinator

    1 week ago

    Ottawa, Ontario, Canada Dental Corp Full time

    About Dental Corp:">We are a state-of-the-art dental practice located in the heart of Ottawa, dedicated to providing quality dental care and exceptional patient service. Our commitment to continuous learning and innovative technology has earned us 4.8 stars on Google reviews.

  • Dental Hygienist Specialist

    20 minutes ago

    Ottawa, Ontario, Canada MCA Dental Full time

    We are seeking a skilled Dental Hygienist to join our dynamic team at MCA Dental. In this role, you will play a key part in providing exceptional patient care and contributing to the success of our dental practice.Job SummaryThe successful candidate will have a strong background in dental hygiene and a passion for delivering high-quality patient care. As a...

  • Da - Dental Assistant

    6 months ago

    Ottawa, Canada MCA Dental Full time

    **About Us**: MCA Dental is committed to providing high-quality oral healthcare to our community. We pride ourselves on our patient-centric approach and a team of dedicated professionals. As part of our commitment to excellence, we are currently seeking a Certified Dental Assistant Level 2 to join our dynamic team. **Responsibilities**: **1. Chairside...

  • Quality Assurance Analyst

    7 months ago

    Ottawa, Canada Atlantis IT group Full time

    **Quality Assurance Analyst** **Ottawa, ON** **Long Term Contract** **Key Areas of Responsibilities**:

  • Dental Hygiene Specialist

    2 weeks ago

    Ottawa, Ontario, Canada MCA Dental Full time

    **About Us**MCA Dental is a dynamic and innovative dental care group dedicated to delivering exceptional patient experiences. We prioritize our patients' oral health, fostering a collaborative environment that empowers our team members to grow professionally.Career OverviewWe are seeking a skilled Dental Hygiene Specialist to join our esteemed team at...

  • Analyst, Information Quality

    7 months ago

    Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Data Analysis **City** - Ottawa, Toronto, Ontario, Canada - Analyst, Information Quality - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we...

  • Dental Administrator

    6 months ago

    Ottawa, Canada Barrhaven Bright Smile Dental Full time

    **Barrhaven Bright Smile Dental** We have a busy clinic in Barrhaven. The location is well established and with a growing new patients count. Our staff is a very close-knit family that supports each other and is driven by performance and high-quality dental care. The clinics are paperless with state-of-the-art technologies **Current Opening**: We are...

  • Dental Administrative Coordinator

    1 week ago

    Ottawa, Ontario, Canada Dental Corp Full time

    About Us:Dental Corp is a dental office located in Ottawa, ON, and has been delivering high-quality, comprehensive solutions to area residents since 1985.We provide early morning, late evening, and weekend appointments so that families can get the care they need when it's convenient for them.Our practice is dedicated to providing a positive patient...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Slice Labs Inc. Full time

    About the RoleWe are seeking a skilled Senior Quality Assurance Analyst to join our team at Slice Labs Inc. in Canada.Job SummaryThe ideal candidate will have a strong background in software testing and quality assurance, with a proven track record of ensuring high-quality products.Key ResponsibilitiesDevelop and document comprehensive software testing plans...

  • Dental Care Specialist

    1 week ago

    Ottawa, Ontario, Canada MCA Dental Full time

    About the Role:MCA Dental Group, a reputable and diverse practice, seeks an experienced Associate Dentist to join their team. This position offers a unique opportunity for a skilled dentist to work in a dynamic environment, providing excellent patient care while enjoying clinical autonomy.The ideal candidate will have a strong background in general family...

  • Dental Administrator- Full time

    1 week ago

    Ottawa, Canada Dental Corp Full time

    h3>Dental Administrator - St. Laurent Dental CentreApply locations Ottawa, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR16071About us:St. Laurent Dental Centre is a state-of-the-art dental practice located in the heart of Ottawa. Through excellent preventive, restorative, and cosmetic dentistry PLUS technologies that make...

  • Dental Assistant

    6 months ago

    Ottawa, Canada Dentistree Family Dental Clinic Full time

    Job Title: Dental Assistant Job Overview: Join our dental team as a Dental Assistant where you will play a crucial role in providing quality care to our patients and ensuring a positive experience during their dental visits. We are looking for a dedicated individual who is passionate about oral health and patient care. **Responsibilities**: - Assist...

  • Dental Hygiene Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Kontour Dental Care Full time

    Kontour Dental Care is seeking a skilled Dental Hygiene Specialist to join our team.About the JobThis temporary position offers a competitive salary of $60,000 - $80,000 per year, depending on experience, and benefits include a dental plan as well as free parking available.Job DescriptionThe successful candidate will have a strong educational background in...

  • Dental Receptionist/admin

    6 months ago

    Ottawa, Canada Ottawa Dental Clinic Full time

    We have an immediate part-time position opening for a Dental Administrator to join our team. Responsibilities include patient experience management and the support of the clinical team’s efforts to deliver exceptional dental care. We are looking for an enthusiastic individual who will work well in a team and will strive for the highest standard of customer...

  • Dental Assistant

    4 months ago

    Ottawa, Canada K & K Dental Studio Full time

    Our practice is looking to add a full-time or part-time Level II Dental Assistant to join our team. We are a family-owned high-quality practice and are looking for a dedicated Dental Assistant to join our team. We perform almost all procedures in-house from endo, cosmetic dentistry to ortho to surgery and implants. Hours are Monday to Thursday 8:00am...

  • Chairside Dental Assistant

    6 months ago

    Ottawa, Canada 150 Elgin Dental Full time

    General dental practice downtown Ottawa looking for a full time chairside dental Assistant. '''Duties''' - Assist the dentist during dental procedures - Prepare and sterilize dental instruments and equipment - Take digital dental x-rays - Provide chairside assistance to the dentist during procedures - Educate patients on oral hygiene and post-operative...

  • Dental Administrator- Full time

    1 week ago

    Ottawa, Canada Dental Corp Full time

    h3>Dental Administrator - Smyth DentalApply locations Ottawa, OntarioTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR16109About Us:Smyth Dental Centre is a dental office located in Ottawa, ON, and has been delivering high-quality, comprehensive solutions to area residents since 1985. p>We provide early morning, late evening, and weekend...

  • Dental Assistant/ Admin

    6 months ago

    Ottawa, Canada Riviera Dental Centre Full time

    Riviera Dental Centre, a reputable dental practice in Ottawa, is seeking a skilled and motivated Dental Assistant /Admin with X-ray certification to join our team. As a Dental Assistant, you will play a crucial role in assisting our dentists and providing exceptional patient care. This position requires a valid X-ray certification, and experience in a dental...