Supervisor, Client Services
3 weeks ago
This position is with the Garth Homer Society - an organization that supports adults with developmental disabilities. The Supervisor works collaboratively with the Client Services Management group, ensuring that day-to-day operations within the department are implemented consistently and of the highest quality. This position is responsible for the hiring, supervision and development of casual staff in the Community Inclusion programs. In addition, the Supervisor provides value-based leadership and service quality for Community Inclusion clients, which includes pro-active, progressive and innovative leadership in the delivery of services. Works in support of senior management to ensure program innovation and quality assurance.
**Position Reports to**:Manager, Client Services
**Effective date: August 14, 2023**
**Hours of work**:Full time, Monday-Friday
**Responsibilities**:
- Hires and directs employees in Community Inclusion department.
- Evaluates and assesses services to clients and implements strategies and mechanisms to improve service delivery.
- Implements new initiatives and innovative practices into the delivery of the organization’s Community Inclusion services.
- Provides leadership and expertise to Community Inclusion services.
- Recruits, orients and mentors employees.
- Allocates staffing to most efficiently utilize funding available.
- Monitors staff performance through a review of completed work and the provision of formal and informal feedback.
- Seeks input to determine satisfaction levels from those served and other stakeholders.
- Documents meeting minutes and pertinent discussions objectively.
- In conjunction with senior management identifies areas within the organization where improvement is required and works towards continuous quality assurance.
- Identifies staff development and training needs and advocate to ensure the training occurs. Responsible for regular ongoing required staff training.
- Other responsibilities as may be delegated by senior management.
- Occupational First Aid (OFA2).
**Preferred Qualifications**:
- A post-secondary degree in a relevant field: Social Services, Counselling or other relevant post-secondary education or the equivalent combination of education, training and experience.
- Three or more years of related professional experience at a middle management level is required.
- Knowledge and understanding of GHS policies and procedures as well as BCGEU Collective Agreement.
**Required Qualifications**:
- Two or more years experience in the delivery of services.
- Conflict resolution skills including the ability to handle concerns and issues with clients and other stakeholder.
- Demonstrated ability to form positive relationships with partner agencies, funders and other service providers.
- Strong outreach and networking skills and the ability to maintain favorable public relations.
- Superior oral and written communication skills.
- Excellent time management skills with the ability to multi-task in a fast-paced environment.
**Note**: Selection will be focused on personal attributes of demonstrated leadership skills, such as:
- The ability to be innovative and to motivate.
- Experience and capability in service delivery.
- The ability to work with others and to promote change.
- Character and attitude.
**Job Types**: Full-time, Permanent
**Salary**: $28.00-$35.00 per hour
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
The Garth Homer Society has a thorough pandemic plan that has been approved by WorkSafe BC.
Work Location: In person
Expected start date: 2023-08-14
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