Clk 12r

Posting Title- CLK 12R - Guest Services Supervisor- Position Classification- Clerk R12- Union- GEU- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 2/19/2024- Job Type- Temporary (Auxiliary)- Temporary End Date- 3/14/2025- Ministry/Organization- BC Public Service -> Royal BC Museum- Ministry Branch / Division- Corporate Services Division- Job Summary**Guest Services Supervisor**
**Theatre, Retail and Box Office Department**
**Corporate Services Division**
**Opportunity Type - Auxiliary term (One year
- this role may become permanent)**
**Clerk 12**
**Annual Salary Range: $52,803.18 - $59,607.79 annually**

The Royal BC Museum (RBCM) was established in 1886, making it one of the oldest continually operating museums in Canada. Since its inception the museum has changed and evolved alongside the rest of the province. Today’s RBCM is committed to creating community connections, gathering spaces and educational programs, and to providing opportunities for critical thinking, self-reflection, and thought-provoking experiences to people across BC and around the world.

The archives were founded in 1894 and in 2003, both organizations joined together to become BC’s combined provincial museum and archives, with its purpose being to broaden the understanding about our province. We are passionate about inspiring curiosity and wonder, while sharing BC’s story with millions of visitors who walk through our doors and explore our website each year.

The RBCM, is updating not only the facilities and infrastructure, it is creating a new Collections and Research Building in Colwood, BC. It is an exciting time to join the museum team as we rethink and modernize our methods and processes, and welcome the perspectives and stories of all British Columbians.

IMAX® Victoria offers immersive cinematic experiences through educational documentaries and Hollywood feature films, working in tandem with the Royal BC Museum to deliver inspiring and engaging programs and events.

IMAX® Victoria is responsible for the design and delivery of an annual film program that supports the RBCM mandate and corporate revenue targets. This includes educational documentaries, feature films, annual film festival, private theatre events and supporting local Canadian filmmakers.

Front of House includes management of a Theatre, Concession Stand, Gift Shop and Box Office. Our Front of House team is responsible for delivering a professional, inclusive and engaging experience for all visitors including general public, schools, government officials, cultural groups and community partners.

The Guest Services Supervisor is responsible for the day to day performance of the concession store and theatre (excluding projection), managing labour, cost of sales, inventory, front of house operations and guest experience. This position includes an active role on the floor to support the team when required while managing administrative duties weekly. While working on the floor, it is the Supervisor’s responsibility to monitor daily performance ensuring correct processes and procedures are being followed. The Supervisor works closely with the Theatre Manager on store objectives, which include regular top down communication to the team, concession product selection and pricing, employee training, customer follow up and feedback, and ensuring excellent customer service is provided.

Other areas of responsibility include general upkeep of public areas within IMAX, concession equipment repair and maintenance and working with the IMAX Sales & Membership Coordinator on the execution of passholder and private theatre events, pertaining to front of house responsibilities.

**An eligibility list may be established for future temporary and/or permanent vacancies.**

**How to Apply**:
**Additional Information**:
This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. All applicants must be legally entitled to work in Canada (i.e., have Canadian citizenship or permanent resident status).
- Job Category- Administrative Services