Program Supervisor

3 weeks ago

Victoria, Canada PHS Community Services Society Full time

**Summary**

Reporting directly to the Program Operations Manager, the Program Supervisor is responsible for the oversight and maintenance of the facility, ensuring adherence to program policies and procedures, supervising staff and maintaining a low-barrier philosophy, while ensuring staff and residence safety. The Program Supervisor works closely with other staff in the program, providing training, guidance and leadership in collaboration with and under the direction of the Program Operations Manager.

**Philosophy**

PHS Community Services Society provides housing, harm reduction, health promotion and health care to vulnerable communities. Our supportive housing and low barrier programs provide refuge, services and advocacy for those who are homeless or poorly served elsewhere due to their physical health, mental health, behaviour, substance use, or involvement with the criminal justice system. Our work is grounded in honouring self-determination and providing as much choice of therapeutic treatments as possible within a trauma-informed continuum of care. We foster an environment which accepts and looks to the good in each member. PHS is a renowned innovator and a leader in harm reduction and health care for marginalized communities. PHS Housing actively seeks to find an alternative to eviction in every situation.

**Responsibilities**

The job includes, but is not limited to, the following:

- Act as the primary referral and intake coordinator, including requesting/reviewing collateral, completing interviews, accurately maintaining intake/discharge records and scheduling interviews in collaboration with Project Operations Manager.
- Identify behaviours of concern and complete follow-up interviews with participants regarding slips/lapses, curfew breeches, behavioural challenges, program attendance, safety issues or other breeches of program policy.
- Facilitate meaningful, recovery focused morning meetings using approved materials and processes.
- Supervises staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.
- Contributes to a collaborative working relationship and communication between internal/external stakeholders to; develop, manage and evaluate participant care plans.
- Assists in the preparation of budgets for assigned programs and/or services, monitors and authorizes approved budgeted expenditures and maintains related records and reports.
- Advocates for clients by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements.
- Ensures compliance with policies for medication administration and storage and ensures all medication sheets are completed and filled out correctly.
- Ensures the maintenance, cleanliness, and safety of the residence. Contacts outside contractors for maintenance work as directed. Ensures the residence’s inventory of supplies is maintained by performing duties such as contacting outside suppliers and following up on discrepancies.
- Responsible for the coordinating of visitors in and out of the site, maintaining lists of no-longer allowed visitors and maintaining resident’s frequent guest lists in accordance with site specific policies.
- Maintains participants administrative records; health and care plans, program calendars, attendance trackers and summary, financial/banking, rent collection, daily shift reports and checklists.
- Reviews the log and responds to any outstanding concerns from the previous shifts, as well as deals with issues as they arise, and takes responsibility for making sure that all necessary tasks are completed throughout the day, in an organized and effective manner.
- Reviews and maintains relevant documentation such as HIFIS, internal OD tracker, resident/participant files in Arcori and other related data collection.
- Listens and responds to community concerns, questions and requests in a manner that conveys respect. Responsible for de-escalating adverse situations that arise, and escalates/reports to management.
- Performs other related duties as assigned.

**Qualifications**
- Must have a minimum of a diploma in a relevant area, or equivalent combination of education, experience and training,
- Must have had previous experience (two years minimum) working with marginalized populations, substance use and misuse, addictions, healthcare, and mental health,
- Must have excellent de-escalation skills,
- Must have a proven ability to deal with crisis intervention and conflict resolution,
- Must have good coping abilities/strategies,
- Must have good listening skills (non-judgmental, patient and non-controlling),
- Must have excellent communication skills, and a clear ability to discuss the issues arising among the residents in a professional manner,
- Must

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