Administrator - Sales & Client Services

3 weeks ago

Victoria, Canada Comfort Keepers Full time

Administrator - Sales & Client Services

As a Sales and Client services administrator, you are the first point of contact between clients and the company. You will assist clients in determining the type of and duration of services needed, as well as conduct continuous reassessments of their plan of care. The Sales and Client services administrator provides continuity of care for clients during and after referral, as well as, facilitates the provision of in-home care and support services to clients. You are responsible for developing solid relationships with clients, building trust, and maintaining relationships throughout the client’s tenure with Comfort Keepers.

The Sales and services coordinator routinely interacts with other office staff members to ensure a safe and smooth onboarding for clients and family members.

**Job Tasks and Responsibilities**:
The Sales and services coordinator:

- Takes accurate referral/service request information by phone. Recommends to prospects different services and schedules care consultations based on the clients’ needs
- Contacts clients and caregivers for follow-up service delivery and determines satisfaction of services.
- Assesses and acts to resolve client concerns in a manner that embodies the company’s philosophy of “elevating the human spirit”
- Documents all required information for regulatory/compliance purposes in the appropriate information systems.
- Works with Homecare Services Coordinator to ensure shifts and hours are matched with caregiver qualifications, preferences, and availability to client needs.
- Visit current clients/client’s homes on a regular basis to ensure quality of care provided meets client’s needs. Participates in client conferences as needed with clinical team.
- Participates in on-call rotation as assigned. During on-call, visit prospective clients/client’s homes at least monthly. Participates in client conferences as requested by supervisor.
- Analyzes, implements, and evaluates current and new services
- In conjunction with leadership, the Sales and Services coordinator ensures appropriate licensure and certification of operations as required.
- Performs other administrative tasks as assigned.

**Qualifications, Skills and Abilities**:

- Experience with client phone sales inquires
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- An additional asset is experience with programming google maps, and in using CRM systems.
- Ability and comfort to travel (Sidney to James Bay) as required to perform the work in the field, access to a reliable car, have a current, valid driver’s license and be insurable (travel averages 2 days per week, and mileage is paid)
- Comfortable and skilled in business networking, including initiating doing so
- Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
- Able to work effectively and contribute within a team environment

**Work environment**:

- Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
- Estimated amount of travel: average 2 days per week.
- Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).
- Work schedule is Monday to Friday 9am-3:15pm or M-Th 8:30am-4:30pm
- Our office serves seniors in Vancouver and surrounding communities, including Victoria, Colwood, Saanich, Sidney, James Bay & Oak Bay
- Job Types: Part time
- 32 hours a week, Permanent
- Salary: $40,000-42,000 per year

1YF4o1y3Td

  • Sales Administrator

    4 weeks ago

    Victoria, Canada SSI Full time

    **About the Opportunity** SSI is a global Software Company servicing the needs of the Off-shore and Marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile...

  • Marketing & Sales Administrator

    17 hours ago

    Victoria, Canada Land Development Company Full time

    Marketing & Sales Administrator Westhills is a master planned community encompassing over 500 acres situated in the Greater Victoria area. We are a Real Estate development firm with a proven record of success and integrity and are proud to bring this diverse and vibrant community to life. Our team is passionate about real estate and building homes that...

  • Sales / Home Comfort Advisor

    3 weeks ago

    Victoria, Canada Peak Sales Recruiting Full time

    OverviewOur client offers a wide range of heating options for homes, including wood and electric fireplaces, natural gas or propane fireplaces, fireplace inserts, stoves, and energy-efficient ductless heat pumps. In addition, they carry a selection of outdoor fireplaces, fire pits, fire bowls and fire tables.As dedicated home comfort specialists, their...

  • Sales / Home Comfort Advisor

    3 weeks ago

    Victoria, Canada Peak Sales Recruiting Full time

    OverviewOur client offers a wide range of heating options for homes, including wood and electric fireplaces, natural gas or propane fireplaces, fireplace inserts, stoves, and energy-efficient ductless heat pumps. In addition, they carry a selection of outdoor fireplaces, fire pits, fire bowls and fire tables.As dedicated home comfort specialists, their...

  • Sales / Home Comfort Advisor

    3 weeks ago

    Victoria, Canada Peak Sales Recruiting Full time

    Overview Our client offers a wide range of heating options for homes, including wood and electric fireplaces, natural gas or propane fireplaces, fireplace inserts, stoves, and energy-efficient ductless heat pumps. In addition, they carry a selection of outdoor fireplaces, fire pits, fire bowls and fire tables. As dedicated home comfort specialists, their...

  • Sales & Service Associate

    6 days ago

    Victoria, Canada Heat Savers Home Comfort Full time

    _Sales & Service Associate _ We seek one exceptional sales oriented individual to support our sales team and act as a liaison for our Service Technician operating in the field. Working Tuesday through Saturday, the successful applicant is comfortable dealing with the public, can handle basic administrative and computer tasks, and is looking for a long term...

  • Sales & Service Associate

    18 hours ago

    Victoria, Canada Heat Savers Home Comfort Full time

    _Sales & Service Associate _ We seek one exceptional sales oriented individual to support our sales team and act as a liaison for our Service Technician operating in the field. Working Tuesday through Saturday, the successful applicant is comfortable dealing with the public, can handle basic administrative and computer tasks, and is looking for a long term...

  • Sales Administrator

    5 days ago

    Victoria, Canada Pacific Design Academy Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Arrange training for staff - Conduct performance reviews - Plan and control budget and expenditures - Work with the marketing department to understand and communicate...

  • sales administrator

    3 weeks ago

    Victoria, Canada Pacific Design Academy Inc. Full time

    Education: College/CEGEPExperience: 3 years to less than 5 yearsTasksArrange training for staffConduct performance reviewsPlan and control budget and expendituresWork with the marketing department to understand and communicate marketing messages to the fieldDetermine strategic planning related to new product linesEstablish organizational policies and...

  • sales administrator

    2 weeks ago

    Victoria, Canada Pacific Design Academy Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksArrange training for staffConduct performance reviewsPlan and control budget and expendituresWork with the marketing department to understand and communicate marketing messages to the fieldDetermine strategic planning related to new product linesEstablish organizational policies and procedures in relation to...

  • Client Service Specialist

    17 hours ago

    Victoria, Canada Raymond James Financial Full time

    **Client Service Specialist** - 2302247 - At Raymond James,_ _**_we_**_ _**_develop,_ _**_we_**_ _**_collaborate,_ _**_we_**_ _**_decide,_ _**_we_**_ _**_deliver, and_ _**_we_**_ _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking...

  • Administrative Assistant, Client Partnerships

    16 hours ago

    Victoria, Canada BC IMC Full time

    Closing Date: February 6, 2023 - Are you a confident, detail-oriented and motivated administrative professional with a keen eye for process improvement? Bring your performance excellence and can-do attitude to our professional and collaborative office environment in Victoria, BC and join one of Canada’s Top 100 Employers!_ DEPARTMENT DESCRIPTION The...

  • Sales Manager

    4 weeks ago

    Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that...

  • Financial Client Services Specialist

    3 weeks ago

    Victoria, BC, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Associate page is loaded Financial Services Associate Apply locations Victoria, BC time type Full time posted on Posted 2 Days Ago job requisition id 2407014 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll partner with Financial Advisors to help high...

  • Client Service Coordinator

    3 days ago

    Victoria, Canada Bayshore HealthCare Full time

    Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit...

  • Sales Manager

    5 days ago

    Victoria, Canada iiAuto Repair Full time

    Job Title: Sales Manager **Responsibilities**: - Develop and implement strategic sales plans to achieve company goals and objectives - Lead and motivate the sales team to meet or exceed sales targets - Build and maintain strong relationships with key clients and accounts - Identify new business opportunities and develop strategies to capture market share -...

  • sales associate

    3 weeks ago

    Victoria, Canada DesignX Print Services Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksOperate computerized inventory record keeping and re-ordering systemsProvide advice about merchandiseAdvertise and/or promote products, sales or servicesProvide customer serviceAssist in display of merchandiseConduct sales transactions through Internet-based electronic...

  • sales associate

    5 days ago

    Victoria, Canada DesignX Print Services Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksOperate computerized inventory record keeping and re-ordering systemsProvide advice about merchandiseAdvertise and/or promote products, sales or servicesProvide customer serviceAssist in display of merchandiseConduct sales transactions through Internet-based...

  • sales associate

    6 hours ago

    Victoria, Canada DesignX Print Services Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksOperate computerized inventory record keeping and re-ordering systemsProvide advice about merchandiseAdvertise and/or promote products, sales or servicesProvide customer serviceAssist in display of merchandiseConduct sales transactions through Internet-based electronic...

  • Sales Representative/customer Service

    3 weeks ago

    Victoria, Canada Aramica Inc Full time

    **At Aramica Inc you will be learning sales and developing leadership skills while having fun with the people you work with!** **We're motivated to find individuals who will contribute to the growth of our organization as we continue to expand into new markets across Canada. We provide extensive training in basic fundamental sales skills.** We're currently...