Supervisor - Security Services

3 weeks ago

Victoria, Canada City of Victoria Full time

**Competition #22/274**
**Internal/External Posting**
**Closing date: January 10, 2023**

***Supervisor - Security Services (Continuous)**
**Parks, Recreation and Facilities Department***:
**POSITION FUNCTION**
Reporting to the Manager of Facility Operations, the Supervisor of Security Services is responsible for the City's Security Program. The Supervisor of Security Services is responsible for ensuring priorities are developed and managed effectively for all site-based protection and security services. In consultation with stakeholders, this position is accountable for the development and implementation of policies, procedures, plans for protection and security services, and the management of confidential information relating to organizational risks and vulnerabilities. The role encompasses both strategic and operational responsibilities, providing advisory and oversight functions to meet established targets.

**KEY DUTIES**
- Develop and monitor the priorities and budget for the Security Program
- Provide work direction to contractors ensuring effective management of significant security incidents
- Provide recommendations and reports regarding security-related systems, risk assessments, safety plans, capital investment plans, programs, and policies
- Initiate strategies to mitigate risks, optimize service delivery and manage resource utilization
- Analyse data and trends and identify opportunities to mitigate security-related risks
- Provide leadership and oversight on projects, collaborate with stakeholders on security-related needs, and develop relevant protection and security-related programs and services
- Establish and maintain communication protocols with internal and external stakeholders
- Organize and coordinate the effective deployment of security services with internal and external stakeholders, enforcement, and emergency response agencies.
- Administer the City's electronic security systems (CCTV, panic alarms, etc.) in coordination with key stakeholders
- Maintain accurate records and documentation, such as incident reports, contractor performance reports and security-related metrics, to monitor trends
- Conduct threat risk assessments, safety and incident assessments, and develop and implement corrective actions, including post-incident reports
- Work tactfully and sensitively in a variety of situations, including exercising substantial discretion with highly sensitive and confidential information and identifying issues that require escalation
- Monitor and control service standards, ensure quality, and take corrective action as necessary
- Process invoices and financial documents
- Lead procurement efforts for portfolio resources, including requests for proposals

Perform other related activities as required and where qualified.

**INDEPENDENCE**
Work is reviewed through regular reports and meetings with the manager.
Issues such as deviations from annual budget and approved expenditures are discussed with manager with recommendations.

**WORKING CONDITIONS**
**Physical Effort**:
Normal

**Mental Effort**:
Short periods of intense concentration while preparing reports and reviewing service standards. (often)
Deal with complaints and negative comments (occasional)
**Visual/Auditory Effort**:
Focus on a variety of source data and computer for short periods. (occasional)
**Work Environment**
Office
Site visits at multiple locations (occasional)

**KEY SKILLS AND ABILITIES**
- Subject matter expertise regarding security program development, including the use of technology
- Working knowledge of relevant legislation
- Ability to handle sensitive and confidential information with tact and discretion
- Skilled in conflict resolution, including pro-actively identifying risks and mitigation options
- Establish and maintain effective working relationships.
- Ability to write reports and create and deliver presentations
- Organize and prioritize the work of a section
- Represent the City to the public and outside agencies.
- Working level operation of City word processing, spreadsheet, and related specialty software.
- Demonstrate the highest standard of professionalism, work ethic, and integrity

**QUALIFICATIONS**
- At least a community college/diploma (2 years) or technical school
- Advanced Security Training (AST) certificate or equivalent industry certification
- Valid BC Driver's License
- Occupational First Aid Level 1 (OFA 1)
- Conflict resolution training - preferred
- Criminal record check

**EXPERIENCE**
4 years of management experience in security operations and security program development in contracted service environment.

**Work schedule: Monday - Friday, 35 hour work week**
**$49.44 per hour, Pay Grade 16 (Under Review)**
**Job Code #4445**
**This is a CUPE Local 50 Position**

**COVID-19 Vaccination Requirement**
**Applicants who are not current City of Victoria employees will be asked to provide proof of vaccination against COVID-19 during the recruitment process. External applican

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