Front Desk Agent
6 months ago
**Front Desk/Guest Service Agent**
Front Desk/Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay.
**Job duties of this position include**:
- Greeting customers with a warm and engaging smile.
- Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
- Computes bills and assists guests in making payments.
- Promptly answers the telephone-using positive and clear communication.
- Checks on any unresolved departures.
- Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
- Observe and report security issues to management immediately.
- Remains calm and alert, especially during emergencies and/or heavy hotel activity.
- Fields guest complaints and inquiries.
- Completes daily check lists and clearly communicate through daily pass on with colleagues.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Recommend and book activities and restaurants.
**Prerequisites**:
**Education**:
Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.
**Benefits & Perks**:
- We offer competitive wages with a wage increase after 3 months, 6 months and annually based on the results of a performance review.
- We have a comprehensive group medical plan after 6 months of full-time employment.
- We provide discounts at all sister properties, in Canmore, Calgary, and Whistler.
- We have a referral bonus where you can earn up to $500 per referral.
If you choose to reside in shared accommodation, it comes fully furnished with linens, cookware, free internet, and cable for only $25/day. All units have 2-3 bedrooms,2-3 bathrooms, full kitchens, and in-suite laundry. There are no single units or single bedrooms. Occupancy in the units is limited to ensure a comfortable living environment.
**Salary**: $20.50-$23.75 per hour
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Whistler, BC V8E 1E2: reliably commute or plan to relocate before starting work (required)
**Experience**:
- hotel front desk: 1 year (required)
Work Location: In person
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