Ecommerce Sales Consultant

6 days ago

Toronto, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Director, Ecommerce, the Ecommerce Sales Consultant will assist our online customers to ensure they have the necessary information to make the best decisions for their lighting needs (occasionally helping with plumbing).

**What you will do**:

- Promote fit-for-purpose product solutions and help customers make buying decisions
- Maintain detailed and organized records of quotes, sales and customer requests
- Process, fulfil and triage orders, ensuring products are delivered to customers on time
- Provide post-order support enquiries such as status, back-order inquiries, returns and refunds
- Update website content including static and dynamic pages
- Update, enrich and test product data and images to make products appealing to the customers

**About you**:

- Minimum 2 years of sales experience in retail with an understanding of qualifying the customer
- Excellent product knowledge in lighting
- Effective verbal and written communication skills
- Good team player with willingness to help support others
- Familiarity with online shopping (i.e. have researched and purchased products online)
- Ability to compare and contrast products and present alternatives
- Good understanding of industry trends and an appreciation to how technology is changing the way companies conduct business
- Experience with CRM is an asset
- The ability to read and understand design drawings is preferred
- The ability to speak more than one language is a definite asset

**ROBINSON offers a competitive total rewards program including**:

- An inclusive, fun and family-oriented work environment
- Monthly bonus opportunities
- Annual Profit Share
- Paid Wellness Days
- RRSP Matching
- Employee Referral Bonus
- Sabbatical Leave
- Tuition reimbursement
- Comprehensive benefits
- Training and promotion opportunities

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

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