Customer Care Representative

3 months ago

Hamilton, Canada Johnson Controls International Full time

**Unleash your potential with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.

**What you will do**:
The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base in Canada. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

**How you will do it**:

- Manage all retention activities within an assigned service agreement customer base.
- Responsible for retention, customer satisfaction and growth within the customer base.
- Deliver increased sales against an assigned quota.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
- Interface effectively with district operations to deliver and improve service delivery.
- Determine customer needs and develop sales strategies to meet those objectives.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

**What we look for**:
**Required**
- 3 years or more in fire alarm industry (inspection or technician).
- High school diploma or professional training certification in fire alarm domain.
- Ability to travel up to 25%.

**Preferred**
- Highly motivated and success driven.
- Excellent communication skills and ability to quickly qualify opportunities.
- High degree of self-discipline. Independent, creative thinker.
- Ability to sell intangible services.

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