Customer Service Representative

5 days ago


Hamilton, Canada Thos. R. Birnie & Sons Full time

**Benefits**:

- Competitive salary
- Dental insurance
- Health insurance
- Training & development

**The Opportunity**:
Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:

- Answer incoming calls with a friendly and professional attitude
- Convert incoming calls into scheduled service appointments
- Make follow-up calls after recent service visits
- Make outbound calls to membership customers to book annual services
- Prioritize and coordinate service schedules
- Keep customer database up-to-date with accurate information
- Handle other admin tasks as needed

**Job Type**: Full Time

**Job Location**: Our Customer Service Representatives work in the office for each scheduled shift.

**What We Offer**:

- Supportive and friendly office team environment.
- Competitive wages.
- Health & dental benefits.
- RRSP plan with company match.
- Culture building events. Training and resources to help you learn and grow

**What We Are Looking For**:

- Minimum two years of customer service experience, preferably in a call center environment.
- Open availability.
- Great communicator with the ability to connect and build positive relationships with customers and your team.
- Detail-oriented with the ability to multitask.
- Goal oriented.
- Demonstrates a positive attitude and willingness to learn and grow.
- Customer service focused.

**About Us**:
Trusted for Over 100 Years

Equal Opportunity Employer



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