Intermediate Salesforce and System Administrator

1 month ago

Toronto, Canada University of Toronto Full time

**Date Posted**:11/19/2024
**Req ID**: 39382
**Faculty/Division**: School of Management
**Department**: Joseph L. Rotman School of Management
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00051680

**Description**:
**About us**:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here’s where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

**Your opportunity**:
Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research.

IT Services is divided into four functional groups: Customer Support Group, Network Infrastructure, Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.

As the Intermediate Salesforce and Systems Administrator, you will play a critical role in the ongoing support and enhancement of our Salesforce CRM. Drawing upon your robust technical knowledge, significant experience with the Salesforce platform and Marketing Cloud, along with the ability to translate business requirements which drive process changes and workflow changes within the environment, you will collaborate with stakeholders to help drive our strategic initiatives forward.

**Your responsibilities will include**:

- Reconciling business requirements with information architecture needs for highly complex system integration
- Checking that security authorization meets University guidelines and project requirements
- Creating user documentation and training plans for new processes, workflows and enhancements deployed within the CRM or Marketing Cloud platforms
- Analyzing programming solutions to ensure compliance with best practices and industry standards
- Troubleshooting and resolving technical issues

**Essential Qualifications**:

- Bachelor's Degree in Computer Science or Engineering; or acceptable combination of equivalent experience.
- Minimum five (5) years recent and related experience, including three (3) years as a Salesforce Administrator
- Minimum two (2) years experience as a Marketing Cloud Administrator
- Demonstrated experience with IT project implementation, including developing project schedules
- Demonstrated experience designing, testing, and modifying processes and workflows within the Salesforce CRM and Marketing Cloud, and ensuring they adhere to industry standards, and are testable
- Experience developing, optimizing, and and supporting database servers, including but not limited to, MS SQL, MySQL
- Experience coding highly complex queries for MS SQL
- Experience maintaining and troubleshooting database and web servers
- Extensive experience as a Network and Systems Administrator, managing and troubleshooting complex network architectures along with physical and Virtual server using VMware
- Excellent communication skills (both oral and written), including strong presentation and graphical communication skills
- Proven ability to work well with a wide range of stakeholders
- Proven ability to create, communicate, and implement technical visions
- Proven ability to find solutions to difficult and complex problems and to manage multiple projects and assignments simultaneously
- Demonstrated initiative and the ability to work effectively with mínimal supervision
- Ability and inclination to keep technical skills up-to-date and relevant
- Ability to maintain the integrity and confidentiality of personal data
- Highly proficient with managing and creating user access roles within the Salesforce CRM and Marketing Cloud environments

**Assets (Nonessential)**:

- Understanding of AURA and APEX programming languages
- Understanding of LWC and how they are used and deployed within a Salesforce environment

**To be successful in this role you will be**:

- Accountable
- Diligent
- Honest
- Problem solver
- Resourceful
- Team player

**Closing Date**: 12/04/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Jen Salerno

**Lived Experience Statement

  • Salesforce Administrator

    4 hours ago

    Toronto, Canada Academy of Learning Career College- BayQueen Campus Full time

    We are looking for a Salesforce Administrator to join our team. As a Salesforce Administrator, you will you'll support college operations’ day-to-day needs to ensure employees can access the systems and tools they need, when they need them, with the appropriate level of access. Your prime focus will be maintaining, Improving, and taking ownership of all...

  • Salesforce Administrator

    6 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Salesforce Administrator

    6 months ago

    Toronto, Canada CLEAResult Full time

    **We are looking for a talented individual** To join our team as an Operations Coordinator to help deliver a Low-Income energy program in Ontario. We are a tight-knit team who are multi-talented, hard workers, and passionate about reducing energy consumption. As an operations coordinator, you will be responsible for basic administration of the systems used...

  • Salesforce Administrator

    3 months ago

    Toronto, Canada TAMCO Group Full time

    **Job Title**:Salesforce Administrator - Manufacturing Service Cloud **Department**: Data & Business Analytics **Reports to**: Data & Business Analytics Manager **About Us**: TAMCO Group is a USA-based manufacturer of electrical and lighting products, including lighting fixtures and controls, lamps, electrical installation products and accessories, motor...

  • Business Analyst, Support Strategy

    7 months ago

    Toronto, Canada Salesforce Full time

    Job Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Salesforce System Administrator

    7 months ago

    Toronto, Canada Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Salesforce Administrator

    7 months ago

    Toronto, Canada Foodee Full time

    Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office. We’re looking for a **Salesforce Administrator...

  • Salesforce Administrator

    4 days ago

    Toronto, Canada LG Electronics Canada Full time

    The Salesforce Administrator is responsible for supporting the maintenance of our Salesforce sales cloud and delivering key improvements to the platform through comprehensive data analysis, process understanding and solution design, while concurrently supporting eCRM segmentation and content creation for LG’s customers. **PRINCIPLE...

  • Salesforce Administrator

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    **ROLE : SALESFORCE ADMIN** **LOCATION : TORONTO,ON(HYBRID)** - Bachelor's/Postgraduate degree, a professional qualification, or equivalent experience - 5+ years of Salesforce administration and development experience - 5+ years of software development experience - Advanced skills in Apex, Salesforce Flows, and Salesforce development tools including Apex,...

  • Salesforce Administrator

    2 weeks ago

    Toronto, Canada Level Access Full time

    Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, **Level Access** may be the right company for you. Level Access is seeking a dedicated Salesforce Administrator to join our Technology department. Within the Business Systems team, you'll play a vital role in building...

  • Salesforce Administrator

    6 months ago

    Toronto, Canada LEAP Legal Software Full time

    “I’m empowered to turn today’s ideas into tomorrow’s innovations. “Salesforce Administrator, Toronto, CanadaAbout LEAPLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual...

  • Salesforce Administrator

    2 days ago

    Toronto, Canada Creative Destruction Lab Full time

    The Creative Destruction Lab (CDL) is a not-for-profit seed-stage program for massively scalable, science-based companies. Its nine-month program pairs founders with experienced entrepreneurs and investors to set focused, measurable objectives to maximize equity value creation. Founded in 2012 at the Rotman School of Management at the University of Toronto,...

  • Salesforce Admin

    6 months ago

    Toronto, Canada CDW Full time

    Key Areas of Responsibilities - Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers. - Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics. - Be a bridge between the business and technology by advising on Salesforce...

  • Salesforce Business Systems Analyst

    4 weeks ago

    Toronto, Canada Delpath Full time

    Salesforce Business Systems AnalystLocation Address: HYBRID (Once a week) - TorontoContract Duration: Until Oct 25Extension: Possible• Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and implementation of software to...

  • Salesforce Business Systems Analyst

    4 weeks ago

    Toronto, Canada Delpath Full time

    Salesforce Business Systems AnalystLocation Address: HYBRID (Once a week) - TorontoContract Duration: Until Oct 25Extension: Possible• Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and implementation of software to...

  • Salesforce Business Systems Analyst

    4 weeks ago

    Toronto, Canada Delpath Full time

    Salesforce Business Systems AnalystLocation Address: HYBRID (Once a week) - TorontoContract Duration: Until Oct 25Extension: Possible• Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and implementation of software to...

  • Salesforce Administrator

    4 months ago

    Toronto, Canada Amica Senior Lifestyles Full time

    Job Description: Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities...

  • Intermediate Systems Administrator

    3 days ago

    Toronto, Canada Psiphon Inc Full time

    **Title**:Intermediate Systems Administrator **Employment status**:Permanent **Hours**:Full-time **Reports to**:Senior Developers **Location**:Hybrid **Company summary**: Psiphon Inc is an Internet censorship circumvention network that helps millions of people in freedom-restricted countries access uncensored Internet every day. Psiphon service strives to...

  • Salesforce Administrator

    6 months ago

    Toronto, Canada Clearco Full time

    Clearco is the leader of AI, data-driven e-commerce funding and has advanced over $2.5 billion in non-dilutive capital to over 10,000 businesses. Our revolutionary Invoice Funding product allows entrepreneurs to fund their expenses-including marketing and inventory-without giving up cash flow so they can plan for the future. The Salesforce Administrator...

  • Intermediate Systems Administrator/operations

    2 days ago

    Toronto, Canada AMANST Inc Full time

    AMANST Inc. is looking for **Intermediate Systems Administrator/Operations Support Specialist **for a contract opportunity with Ontario Government. **Estimated Business Days**: 206 days **Must Haves** - AWS technologies - Knowledge of Salesforce solution and MuleSoft API integration **Nice to have** - Public Sector Experience **Project information**: -...