Manager, Client Services

3 months ago

Toronto, Canada proSapient Full time

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

We're now looking for an innovative and resilient Manager to join the team in our Toronto office. As a Manager in Client Services, you will lead a team of 4- 7 individuals, and report into a VP - Client Services. This is a fantastic opportunity to drive a brilliant team of talented individuals, while building an industry leading Expert Network service.

**The role of a Manager includes**:
**Team Management**:

- Managing your team on an individual basis - driving growth, development and success through 1:1’s, performance reviews, appraisals, coaching and learning & development
- Utilizing success and growth metrics to build developmental journeys and paths that maximize potential from everyone
- Assuming full accountability for team performance, utilizing metrics, numbers and strategic plans to ensure deliverables are clear and achieved consistently
- Building a high performing culture for the team, through inspirational, motivational and visionary strategies
- Develop, coach and mentor a Senior Associate to act as deputy when necessary for the team
- Building an environment of transparency, clear expectations and open communication with the team to drive results

**Account Management**:

- Driving revenue by delivery in Private Equity accounts and managing relationships with key Private Equity clients
- Building valuable relationships with clients, ensuring that expectations, communication and successful delivery are always executed upon
- Overseeing & managing a full book of private equity clients and partnerships for the team, partnering to receive, digest and effectively service all client projects.
- Overseeing the growth and generation of revenues from client accounts to exceed the revenue targets allocated by initiating and implementing strategies to ensure revenue targets are met.
- Organizing and conducting client meetings, both regionally and globally, often independently, undertaking international travel as required. Action client gifting as appropriate.
- Working in partnership with the Commercial team to identify new user & client opportunities
- Working in partnership with VP’s, Associate Directors and Business Operations to analyze and drive success with our clients

**Project Management**:

- Empowering the team to build outstanding relationships between experts and our clients.
- Coaching team members to manage the full cycle of Expert Networking across multiple projects, with a focus on urgency, attention to detail and quality
- Utilizing and educating team members on different tools, products and techniques to source, recruit and onboard Experts across the globe onto our platform
- Teaching best practice and best-in-class strategies for time management, prioritization and urgency for all briefs and client requests
- Upskilling and digesting client briefs, encouraging thorough understanding of all briefs from all industries
- Coaching team members to build a customer-centric approach to Experts; teaching Expert management, Expert care and negotiation skills

**Requirements**:
To be successful in the Manager role, you will need:

- Minimum of 2 years of previous experience in an outbound professional services or sales/operations management role required
- Industry expertise - you must have a strong broad industry understanding and strong interest in corporates and companies coupled with a background in public or private equities, consulting, or venture capital.
- Experience working with/collaborating with Private Equity firms is highly desired
- Effective people management: proven experience in the successful management of multiple direct reports in a sales/commercial/target driven environment achieving maximum and effective traction and team motivation.
- Knowledge of operational and financial levers and metrics within a professional services organization.
- Bachelors Degree Required

**Benefits**

**What we can offer you**:

- A competitive salary + uncapped commission structure, that is designed to encourage and reward over performance - the sky is the limit
- Tenure gifts to thank our loyal staff who help the business to grow - vouchers, extra holidays and sabbaticals for each year of employment.
- An enhanced maternity and paternity

  • Manager, Client Services

    5 days ago

    Toronto, Canada Central Toronto Youth Services Full time

    **Manager, Client Services** **Full Time Permanent - 35 hours a week** This is an exciting opportunity to join and contribute to a progressive, innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. The agency is committed to an inclusive, equity based...

  • Local Contract Nurse RN Case Manager

    5 days ago

    Toronto, Ontario, Canada HealthEcareers - Client Full time

    Job Title: Local Contract Nurse RN Case ManagerJob Summary: HealthEcareers - Client is seeking a skilled and experienced Registered Nurse (RN) to fill a contract case management position. As a case manager, you will be responsible for coordinating patient care and services to ensure optimal health outcomes.Key Responsibilities:Case Management: Develop and...

  • Local Contract Nurse RN Case Manager

    6 days ago

    Toronto, Ontario, Canada HealthEcareers - Client Full time

    Job Title: Local Contract Nurse RN Case ManagerJob Summary: HealthEcareers - Client is seeking a skilled and experienced Registered Nurse (RN) to fill a contract case management position. As a case manager, you will be responsible for coordinating patient care and services to ensure optimal health outcomes.Key Responsibilities:Case Management: Develop and...

  • Enterprise Regional Sales Manager

    3 months ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Product Manager, It

    3 months ago

    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Client Service Representative

    2 months ago

    Toronto, Canada WoodGreen Community Services Full time

    **Employment Type**: Permanent, Part-time, Bargaining Unit **Work Hours**: 7 hours/week, Fridays, 9 am to 5 pm **Work Setting: **Onsite **Salary**: Rate: E- $20.53 **Application Deadline**: May 11th by 11:59 pm **Program Overview - Language Programs, Community Programs Newcomer Programs & Services has served newcomers and refugees in Toronto for over...

  • Client Service Manager

    3 months ago

    Toronto, Canada Eclerx Full time

    **Client Service Manager** - ___________________________________ Location: Toronto Canada Type: Full-time Department: Financial Markets - ___________________________________ **Summary** **Responsibilities** - Cultivate strong, long-lasting relationships with high-profile client stakeholders and leaders. - Act as a main point of contact for client...

  • Client Service Manager

    5 days ago

    Toronto, Ontario, Canada State Street Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...

  • Client Service Manager

    6 days ago

    Toronto, Ontario, Canada State Street Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...

  • Client Service Manager

    1 day ago

    Toronto, Ontario, Canada State Street Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...

  • Client Service Manager

    1 day ago

    Toronto, Ontario, Canada State Street Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...

  • Client Services Manager

    4 weeks ago

    Toronto, Ontario, Canada Ogilvy Full time

    CLIENT SERVICES MANAGER Position Overview As a Client Services Manager, you will act as the primary liaison between the agency and our valued mid-tier clients. Your role is crucial in ensuring that our clients receive exceptional service and that their needs are met with precision. You will collaborate closely with senior management to drive operational...

  • Client Services Manager

    3 months ago

    Toronto, Canada Pennine Security Solutions Full time

    Pennine Security Solutions Inc. We are looking for a strong Client Service's Manager to create and maintain long-term, trusting relationships with our customers. The Manager’s role is to oversee a portfolio of assigned customers, assist the HR Department with existing employees and work with all Departments to maintain current and develop new...

  • Manager, Client Services

    3 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 233006 **Store Name/Number**: ON-Toronto Union Station (1526) **Address**: 65 Front Street, Toronto, ON M5J 1E0, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...

  • Manager, Client Services

    3 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246526 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...

  • Manager, Client Services

    3 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 241631 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...

  • Manager, Client Services

    3 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 237412 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific...

  • Client Service Manager

    1 day ago

    Toronto, Ontario, Canada Acosta Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our team at Acosta. As a Client Service Manager, you will be responsible for managing client relationships and driving business growth.Key ResponsibilitiesRevenue Growth: Develop and implement strategies to increase revenue with existing clients and secure new business...

  • Client Service Manager

    2 days ago

    Toronto, Ontario, Canada Acosta Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our team at Acosta. As a Client Service Manager, you will be responsible for managing client relationships and driving business growth.Key ResponsibilitiesRevenue Growth: Develop and implement strategies to increase revenue with existing clients and secure new business...

  • Client Services Manager

    1 week ago

    Toronto, Canada LHH Knightsbridge Full time

    Client Organization: Ontario Pension Board (OPB) Position Title: Client Services Manager Reports to: Senior Vice President Client & Advisory Services Location: Toronto, Ontario Canada THE COMPANY The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of...