Client Service Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.
Key Responsibilities
- Manage a portfolio of clients, providing exceptional service and support to meet their needs and exceed their expectations.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
- Work closely with internal teams to ensure seamless delivery of services and meet client expectations.
- Identify and implement opportunities to improve client satisfaction and retention.
- Collaborate with senior management to develop and implement business strategies to drive growth and revenue.
- Provide leadership and guidance to junior team members, mentoring and developing their skills and knowledge.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve client services and drive business growth.
Requirements
- Minimum of 6-8 years of experience in a client-facing role, preferably in the financial services industry.
- Proven track record of delivering exceptional client service and building strong relationships.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Knowledge of financial markets and products, with a strong understanding of the industry and its trends.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. We are committed to creating a great work environment, with a focus on diversity, inclusion and social responsibility. We offer a range of benefits and programs to support our employees' professional and personal development, including flexible work arrangements, employee networks and community engagement opportunities.
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