Client Service Manager

2 months ago


Toronto, Ontario, Canada Acosta Full time
About the Role

We are seeking a highly skilled Client Service Manager to join our team at Acosta. As a Client Service Manager, you will be responsible for managing client relationships and driving business growth.

Key Responsibilities
  • Revenue Growth: Develop and implement strategies to increase revenue with existing clients and secure new business opportunities.
  • Client Satisfaction: Ensure high levels of client satisfaction through effective communication, issue resolution, and quality service delivery.
  • Account Management: Manage client accounts, including developing and executing account plans, identifying new business opportunities, and building strong relationships with key stakeholders.
  • Business Development: Identify and pursue new business opportunities, including developing and executing business plans, and building relationships with key decision-makers.
  • Client Communication: Develop and maintain strong relationships with clients through regular communication, including regular business reviews, issue resolution, and quality service delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
Requirements
  • Experience: 5+ years of account management or operations/management experience in a retail merchandising environment.
  • Skills: Excellent relationship building skills, proven success in relationship building and management, outstanding organizational skills, attention to detail, and prioritization of tasks.
  • Knowledge: Knowledge of the retail landscape, experience in executing resets within multiple channels, and proficiency in Excel.
About Us

Acosta is a leading sales and marketing company that provides flexible services to maximize efficiency. We offer data-, reach-, and relationship-driven strategies to execute business plans and monitor, track, and optimize metrics-based results for customers and retailers.



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