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Cluster Sales Executive

4 weeks ago

Toronto, Canada Toronto Marriott City Centre Full time

**Cluster Sales Executive**

Join our dynamic team at Toronto Marriott City Centre and Sheraton Toronto Airport Hotel & Conference Centre We are seeking a motivated and experienced full-time **Cluster Sales Executive **to play a pivotal role in driving group sales for our upscale properties. Be part of a collaborative and vibrant work environment where your dedication and creativity contribute to the success of two of Toronto's premier hotels.

**What we'll offer you**:
At the Toronto Marriott City Centre, we provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.
- Competitive compensation and a comprehensive benefits plan which includes health insurance, dental insurance, vision care and more.
- Discounted hotel stays and food & beverage for you, your friends & family at over 7,000 properties worldwide across 131 countries and territories and 30 brands.
- A supportive, diverse, and inclusive environment for all that prioritizes understanding and integrating Team Members' unique perspectives and voices and that's committed to their mental and physical wellbeing.
- World-class service training program and job-specific training opportunities to empower life-long learning and to encourage Team Members to find the careers that are right for them.

**What it's like to work for us**:
Managed by Larco Hospitality, we believe that the heart of our company is our people. Your respect and wellbeing come first with us, and we will act ethically and with integrity to deliver the best working environment for you. As a member of the Toronto Marriott City Centre Management team, you will be guided by our core values of valuing differences, empathy & responsiveness, integrity, and teamwork.

**What you'll do**:
**Key Responsibilities**:

- Handle customer inquiries and serve as the on-property liaison for group sales.
- Achieve group revenue goals by responding to and closing incoming group/catering opportunities.
- Understand market dynamics, competitors, and economic trends to effectively sell against them.
- Utilize negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Actively upsell each business opportunity to maximize revenue potential.
- Partner with the sales team to identify new group/catering business and achieve revenue goals.
- Assist with selling, implementation, and follow-through of group sales promotions.
- Conduct site inspections at both hotels, ensuring a thorough understanding of offerings.
- Monitor same-day selling procedures to maximize room revenue and control hotel occupancy.
- Develop relationships with existing and new customers through sales calls, entertainment, and trade shows.
- Implement the brand’s service strategy, ensuring service excellence throughout each customer experience.
- Perform other reasonable job duties as assigned.

**What you offer us**:

- High school diploma or GED; 4 years of experience in sales and marketing, guest services, front desk, or related professional area. **OR** 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years of experience in sales and marketing or related professional area.
- Proven experience in group sales within the hospitality industry.
- Strong negotiation and creative selling skills.
- Warm and effective communications skills (in English language) both oral and written.
- Ability to work collaboratively in a team-oriented environment.
- Flexibility to travel and conduct site inspections as needed.
- Results-driven with a focus on achieving revenue goals.
- Must possess strong computer skills proficiency in Excel and Microsoft Word
- Must be able to maintain confidentiality of proprietary information.
- Past sales experience an asset.
- Ability to stand, sit, or walk for an extended period.
- Lightspeed/Marsha preferred.
- Knowledge of GXP an asset
- Well-developed organizational skills with ability to multi-task in a fast-paced environment
- Will be available to work variable shifts which would include weekends and holidays
- Ability to work out of both property locations and travel between hotels as needed.

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5V 1J3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently have experience with Lightspeed and/or Marsha?

**Experience**:

- Sales: 4 years (required)
- Hospitality: 2 years (preferred)

Work Location: In person