Part-time Receptionist
2 weeks ago
Eramosa Physiotherapy Associates - Georgetown is currently hiring for a part-time **Clinic Receptionist **to join the EPA - Georgetown team The Receptionist will provide support to the admin team with front desk reception coverage, billing and processing of insurance claims. A perfect role for a student looking to work afternoon/evening hours.
**Job Type**: Permanent Part-Time
Hours of Work: Wednesday from 1:30 p.m. to 8/8:30 p.m. and Friday from 2:00 pm to 6/6:30 p.m
Experience: Customer Service 3 years, Administration 1 year
**JOB DESCRIPTION: Clinic Receptionist**
As a Clinic Receptionist, you are passionate about your work and perform with a high level of energy, reliability and pride. Clients and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented. Your work experience demonstrates success in providing customer service and strong administrative support.
**Duties and Responsibilities include **(but are not limited to):
- Work in collaboration with the Office Manager to achieve business outcomes; and support the clinical team
- Answer telephone calls, greet clients and visitors upon arrival and provide excellent customer service for all questions or concerns.
- Register new clients in line with acceptable standards of the clinic; support clients in filling medical and insurance forms at the clinic to avoid errors and inaccurate information.
- Exercise client confidentiality at all times.
- Collect payment at the time of service and follow up on outstanding payments.
- Complete accurate clinic billing and follow up on accounts receivable as required.
- Provide accurate daily performance statistics and typing of referral and discharge letters
- Produce accurate end-of-day reports.
- Ensure that the client reception area is cleaned, fully stocked with clinic supplies and materials and daily laundry.
- Other administrative tasks as assigned by the Clinic Office Manager.
**Position Qualifications**:
- Excellent communication and interpersonal skills to maintain effective rapport with clients and staff members. Professional phone mannerisms.
- Ability to exercise good judgment, resourceful, strong organizational skills.
- Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
- Remain “cool, calm and collected” in high pressure situations.
- Able to adapt to change with clinic operations to continuously learn and strive for improved patient care.
- Self-starter with an ability to work independently and collaboratively in a team environment.
- Strong knowledge of Microsoft Office programs - Word and Excel
- Experience with clinic management software, online insurance billing, and accounts receivables would be considered an asset.
**Job Types**: Part-time, Permanent
**Salary**: From $16.00 per hour
Schedule:
- No weekends
COVID-19 considerations:
Eramosa Physiotherapy's COVID-19 protocols are in line with the Ministry of Health recommendations for Regulated Health Professionals.
Work Location: One location
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